Licensing Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-driven and detail-oriented individual who excels at uncovering customer needs, creating effective solutions, building rapport, and communications.

Exhibits top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Customer service
  • Interpersonal Communication
  • Detail-oriented
  • Analytical skills
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Issue and Complaint Resolution
Work History
05/2019 to Current
Licensing Coordinator American International Group Orange, CA,
  • Inspection of agent applications throughout contracting onboarding process ensuring data submitted is complete, correct, accurate, and requests missing requirements prior to inputting information into company database.
  • Accurately processes high volume of contracts and licensing for agent appointments with carriers in timely-manner.
  • Ensure implementation of agent contracts with respective carriers.
  • Uploads/records information into database, and files or routes documents appropriately after entry.
  • Provides knowledgeable customer service by responding to customer inquiries regarding status of submitted documents, as well as, resolving questions, inconsistencies, or missing information from submitted documents.
  • Follows proper processing procedures to ensure timely document turnaround times, conducting follow-ups as needed.
  • Processes updates, changes, and/or additions to contracts, licenses for agent appointments, licensing forms from carriers, and commission schedules per carrier in applicable databases.
  • New carrier onboarding
  • Distributes and delegate sensitive information to respective channels for immediate action.
  • Drives continuous improvement within department and across licensing and contracting processes.
  • Identify data trends making appropriate adjustments in procedures to optimize business performance.
  • Executes special projects (such as software testing and implementation) and additional other duties as assigned.
09/2018 to 05/2019
Customer Engagement OMNICHANNEL Specialist Ace Hardware Pacifica, CA,
  • Answered and managed high volume incoming contacts of Chico's FAS four apparel branded retailers across multiple channels (phone, email, instant message).
  • Simultaneously utilized multiple software applications and technologies to service customers.
  • Utilized customer service skills to cultivate positive rapport maximizing opportunity per contact.
  • Investigated/managed customer inquiries or concerns to completion via phone/email/ instant message chats.
  • Provided first contact resolution to customer complaints/service issues with accuracy and empathy.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-up with customers requiring extensive research/assistance as needed within CSSC policies.
  • Accurately documented customer communications, issues, requests, and all other pertinent information.
  • Preserved confidentiality of all customer and company information/data.
  • Processed financial information within guidelines of PCI compliance & reporting policy.
  • Processed qualifying price adjustments and/or refunds on customer orders.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Maximized opportunities to promote additional products to upsell or cross-sell company products.
  • Assisted in locating and obtaining out-of-stock product based on customer requests offering alternative product recommendations for discontinued items.
  • Provided basic technical web-support to clients for ordering process errors, customer account issues/discrepancies.
09/1997 to 12/2005
Customer Service Associate Aramark Refreshment Services OCS City, STATE,
  • Answered and managed high volume inbound calls.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, efficiently, and effectively resolving customer problems.
  • Nurtured positive customer experience and rapport, building long-term customer relationships.
  • Boosted sales revenue by advising customers of promotions and additional product recommendations.
  • Learned, referenced and applied product knowledge information.
  • Managed and processed backend office duties daily for multiple delivery routes
  • Communicated with delivery drivers regarding customer and inventory matters.
  • Conducted inventory reconciliation every week for multiple delivery drivers.
  • Answered customer questions about product availability and procurement dates.
  • Prepared Delivery/Ship Route for processing (print/post).
  • Performed accounts receivable duties including invoicing, collections, and applying payments to customer accounts.
  • Prepared daily bank deposit
  • Maintained and updated customer information in company database.
  • Managed high volume market center email.
  • Sorted and properly distributed incoming postal mail.
  • Generated and mailed updated invoices to customers.
  • Produced work orders for service department.
Expected in 05/2017
Bachelor of Science: Psychology, Marketing
Peru State College - Peru, NE
  • Graduated Magna Cum Laude : 3.8 GPA
  • Majored in Psychology
  • Minored in Marketing
  • Member of Psi Chi International Honors Society

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Resume Strength

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  • Length
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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Peru State College
Job Titles Held:
  • Licensing Coordinator
  • Customer Engagement OMNICHANNEL Specialist
  • Customer Service Associate
  • Bachelor of Science

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