Call Center Representative versed in customer support in high call volume environments.Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed caseload of 15-20 clients, providing education, treatments, IV therapy, medication and wound care.Assisted patients with multiple chronic diagnoses including diabetes and asthma.Evaluated patient care needs, prioritized treatment and maintained patient flow.Took and recorded patients' temperature, pulse and blood pressure.Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Provided accurate and appropriate information in response to customer inquiries.Experience with avaya technology.Maintain compliance with department policey and procedure.10 years experience with out bound calling on physicians regarding patients medication orders.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Researched coverage and premium options and supplied clients with the best coverage available.Presented and clearly explained insurance policy options to clients based on their needs and goals.Followed up with potential clients regarding online information requests.Pursued continuing education and training programs to continue professional development.
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