Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
National Customer Service Association (NCSA)
American Massage Therapist Association (A.M.T.A.)
* Swedish Massage
*Responsible for inbound/outbound customer calls
*Demonstrated mastery of customer service call script within specified time frames.
*Schedule customer appointments
*Led a team of customer service representatives
*Trained staff on how to improve customer interactions.
*Resolve customer issues & troubleshooting
*Promote new customer relations
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