Enthusiastic and excellent communicator seeking a professional change into a people-oriented field. Skilled in establishing rapport with customers. Self-motivated with exceptional interpersonal and computer capabilities.
Exceptional communication skills
Strong client relations
Strong interpersonal skills
Licensed Insurance Agent, 08/2016 to Current Teletech - UnitedHealth Care – 2301 McCracken Blvd Paducah, KY 42001
Quickly responded to and resolved all member issues and concerns in a timely manner.
Calculated quotes and educated potential members on best insurance options for any financial situation.
Provided repeat members with exceptional care and attention.
Defused volatile caller situations calmly and courteously.
Addressed and resolved caller complaints empathetically and professionally.
Acted professionally and patiently when addressing negative caller feedback.
Effectively managed a high-volume of inbound and outbound calls.
Caterer/ Cashier/ Bartender, 07/2013 to 04/2014 Backwoods BBQ – 5172 Hinkleville Rd Paducah, KY 42001
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Developed and maintained positive working relationships with co-workers to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Helped with preparation, set-up, and service for catering events
Waited on multiple customers at the bar and throughout the bar area.
Routinely moved and stocked food products weighing up to 50 pounds.
Politely assisted customers in person and via telephone.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
n/a: English - Creative Writing, Murray State University - 218 Wells Hall Murray KY, 42071
Distinguished Academic Award
Certified in 32 states as a Licensed Insurance Agent to sell Medicare Part C & Part D plans