Dynamic insurance professional bringing 20 years in the field of insurance with an emphasis on automobile claims. Driven claim specialist trained in all aspects of auto disciplines. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Comprehensive knowledge of claims adjustments with special knowledge of bodily injury and auto property damage including total loss handling. Self motivated and customer focused.
Served as a diversity and inclusion ambassador 2008 - 2012. Facilitated team and customer relationship building exercises to other associates and management. Received corporate recognition due to creation, development and presentation of a diversity and inclusion video which featured employees from all departments from across the zone.
Attended industry seminars, Xactimate software training, train new adjusters on claim handling procedures.
Investigate, evaluate and negotiation of complex auto claims while providing exceptional customer service. Communicated with insured individuals to explain claim process. Created investigative plans as appropriate based on the individual merits of the claim. Identified and and collected evidence and determined its value to a specific claim. Composed coverage recommendation reports and requests for authority to leadership based on file requirements. Proficient in delegating settlement authority, displaying excellent judgment and effectively using claim settlement value and factors of negligence and liability concepts. Identified and investigated any potentially fraudulent claims with a focus on thoroughness and utilization of internal and external resources. Adaptability and flexibility while staying up to date with insurance industry trends and continuing education and case law. Positions included PIP/MPC (CO/WY), Centralized Total Loss as well as 1st and 3rd party injury claims. These positions have been in team, individual and virtual environments. Advanced experience in litigation case management, mediation and trial attendance. Recognition of subrogation potential and addressing of inter-company arbitration cases. Trained less experienced staff and independent adjusters and paraprofessional associates.
Member of Phi Theta Kappa
Risk Management and Insurance coursework
- CPCU - 3 parts completed
Business coursework - numerous in-house courses and C.E courses
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