Successful Licensed Clinical Social Worker with Professional Status as a Civil Servant, after serving as a Deputy Director for a Family Services Center at a Marine Corps Base. Background includes 15 years of management experience and exceptional people skills, working in a various components of hospital and health care delivery systems, including mental health, acute care/trauma hospital and military programs. In addition, direct clinical experience in a free standing senior adult day program for three (3 years) and a clinician in a free standing outpatient mental health clinic for six (6) years. Professional background includes leading and implementing innovative clinical programs, while encouraging and integrating consumers' participation. Experience with health plans, large systems of care, staff training and coordination of care on behalf of consumers. Engages health care staff in interactive dialogues on standards based issues in order to assess compliance and to identify opportunities to improve compliance. Prepared management reports to demonstrate compliance and deficiency to reflect any system and organization risk points. Effectively communicates information to leadership in a constructive and collaborative manner.
Highly adept at applying systems analysis
Inductive reasoning skills to meet the standards of care delivery
Expertise with different age groups
Commitment to quality care and safety for consumers
Systems Collaboration to resolve complex issues
Creative Problem Solving Skills
05/2014 to Current
Licensed Behavioral Health SpecialistLA Care Health Plan － Los Angeles, CA
Provides comprehensive clinical and/or rehabilitative mental health consultation and recommendations to medical and health plan staff, contracted physician groups, interdisciplinary teams regarding high risk and complex member situations.
Coordinates and collaborates activities among LA Care staff, contracted medical and behavioral health providers, LA County DMH, LA County DPH and health networks to apply systems analysis to problem resolve, to improve workflows, to integrate and coordinate services.
Provides clinical support for cases with complex behavioral health needs.
Collaborates closely with the, RN Case Managers, Pharmacy, Social Services PPG Case Managers and Medical Directors on the Medical Management Team to ensure compliance with applicable standards and quality care delivery.
Represents the Behavioral Health Department in external and internal systems of care meetings to promote collaboration and care coordination of behavioral health services, including the Behavioral Health Steering Committee, LA County Department of Mental Health, LA Care Clinical Management Team Meeting, Behavioral Health Quality Improvement Committee Meeting and the new pilot program, which is the CMC Integrated Care Team.
Initiated a collaborative with the LA County Department of Mental Health for their Training Department to provide the Suicide Prevention Training (Question, Persuade and Refer, QPR) to the LA Care Member Services Department Staff, to reduce the risk of members self-harm.
Develops and provides regular trainings to the Member Services Teams regarding De-Escalation Techniques to enhance the staff's effective communication and positive problem-solving skills with challenging members.
Initiated all of the Behavioral Health Specialists to receive training on the Trauma Informed Care Approach to improve standards of care.
Prepared reports to ensure compliance with standards and to identify deficiencies within the system of care for members seeking behavioral health services.
Accomplishment at LA Care Health Plan: (1) Represented the LA Care Behavioral Health Department in the LA County System of Care Work Change Group during a nine (9) month project to foster systems change efforts across LA County.
2) Represented the Behavioral Health Department in attending the DMH Older Adults System of Care Meetings, which has involved panel presentations and regular sharing of information about this health plan.
06/2014 to Current
Licensed Behavioral Health Specialist
09/2000 to 07/2002
Program DirectorPacific Clinics Corporation － Costa Mesa, CA.
Implemented this new and unique outpatient children's mental health program, which was contracted with Orange County Children's Mental Health to provide services to "at-risk, vulnerable children," in their home environments, with parents/guardians involvement, who were often from diverse cultures, in an effort to reduce delinquency, substance abuse, truancy and criminal activities.
Managed the daily operations of the program and supervised eleven (11) clinical and administrative staff.
Initiated the program's first Parent Advisory Board.
Hired, managed, trained and supervised this team of seven (7) licensed clinicians and four (4) administrative staff, to ensure quality delivery of services were provided to the parents and children.
Developed and prepared reports to meet regulatory requirements.
Maintained knowledge of changes in federal, state and local regulations which pertained to behavioral health services for this population.
Analyzed staff productivity and revenue to balance the budget.
Recommended changes to the corporate administration to build, maintain and enhance relationships with Orange County Mental Health.
Co-authored the Caregivers Counseling Manual and Program for clinicians who regularly interfaced with family caregivers to enhance effective interventions.
This Manual and Counseling Program were selected by the State of California Mental Health Department as the protocol model for the entire network of 12 Caregiver Resource Centers in the State of California.
Conducted initial assessments, reassessments and on-going support to a caseload of family caregivers, who provided care to disabled, adult relatives.
Accomplishments at the Orange Caregiver Resource Center:
(1) Co-authored course and manual which were selected by the State Mental Health Department to be used for training the clinical staff at the (twelve) 12 Caregiver Resource Centers throughout California.
2) Sponsored by St.
Jude's Hospital, presented the manual and counseling program at the Joint Conference of the National Council on the Aging and the American Society on Aging in Philadelphia.
Education and Training
Master's Degree: Social WorkUniversity of Tennessee － Nashville, TennSocial Work
Bachelor Degree: PsychologyValdosta State University － Valdosta, GeorgiaPsychology
Activities and Honors
Licensed Clinical Social Worker, State of California, LCS 13700
ADDITIONAL TRAININGS in 2016/2017:
*Alzheimer's Disease for Case Managers (12 hrs);
*Assessing & Managing Suicide Risk (6 hrs);
*Trauma Informed Care (18 hrs);
*Opioid Misuse Epidemic (1.75 hrs);
*Opioid Crisis: Trauma, Guilt, & Shame related to Addictions (1 hr)
*Foster Youth: Updated Treatment & System of Care Overview (2.5 hrs);
*National Council of Behavioral Health (35 hrs)
*LGBTQ Health (8 hrs)
Shearly Chambless, L.C.S.W.
administrative, Approach, balance, Behavioral Health, budget, Interpersonal Skills, Conferences, consultation, Crisis Intervention, Critical Thinking, Client, clients, delivery, discharge planning, documentation, Team Leadership, Director, clinical support, Medical Management, MediTech, Meetings, Mental Health, mentally ill, networks, Organizational Analysis, presenting, presentations, Problem-Solving, problem-solving skills, designing processes, process improvement, quality, Quality Improvement, Social Services, Stress Management, supervision, systems analysis, Teamwork, training programs, Trauma, treatment planning, unique, Vietnamese, workflow, Written
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Companies Worked For:
LA Care Health Plan
Pacific Clinics Corporation
University of Tennessee
Valdosta State University
Job Titles Held:
Licensed Behavioral Health Specialist
Master's Degree : Social Work Bachelor Degree : Psychology
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