Office Skills: Telephone & Front Desk Reception Customer Service File Management
Database & Records Management Executive & Administrative Support
Reports & Spreadsheets Complaint Handling Data Entry
Computer Skills: Microsoft Office proficiency Word Excel PowerPoint Publisher
Windows Vista/XP/7/10 Novell
GroupWise DataTel Software Sierra
10/2013 to 06/2015
Library Associate Circulation Desk rehireHenry Ford Community College － Dearborn, Michigan
Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
Open and close library during specified hours and secure library equipment, such as computers and audiovisual (AV) equipment.
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
Answer routine inquiries, and refer patrons in need of professional assistance to librarians.
Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used.
Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
Process new materials including books, audiovisual materials, and computer software.
Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.
Take action to deal with disruptive or problem patrons.
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
Supervise, train, Work Study students
Gwendolyn Davis page 2.
08/2012 to 10/2013
Henry Ford Community College － Dearborn, Michigan
Enrollment Services I Cashier's Operate computers programmed with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Receive, record, and bank cash, checks, and vouchers.
Comply with federal, state, and company policies, procedures, and regulations.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
10/2011 to 08/2012
Library Associate Circulation DeskHenry Ford Community College － Dearborn, Michigan
Assist library patrons with checking materials in/out.
Resolve questions and issues, collect fines and fees.
Check in new periodicals.
Monitor and assign task to student workers.
Count money from book fines and maintain accurate records Secure the Library at closing.
Maintain order in the Library and enforce Library policies.
09/2008 to 08/2011
SecretaryHenry Ford Community College － Dearborn, Michigan
Assist students with coop participation process.
Resolve barriers to the successful completion of the coop requirements.
Evaluated and revised office policies and procedures.
Updated filing system.
Assisted with facilitated the student computer work stations.
Contact students and employers by mail, email and telephone.
Maintain co-op confidential student and employer records.
Prepare and post co-op jobs.
Associate: Business AdministrationHenry Ford Community College － Dearborn, MI, United States
Associate of Arts: International BusinessHenry Ford Community College － Dearborn, MI, United States
International Business DegreeMI
President, Diversity Club, Henry Ford Community College: President, Students of the Business World, Henry Ford Community College Founder/Director, Junior Achievers Motivation Success (JAMS) Festival Volunteer, The Parade Company Mentor, Vista Maria
Volunteer / Community Activities: President, Diversity Club, Henry Ford Community College: President, Students of the Business World, Henry Ford Community College Founder/Director, Junior Achievers Motivation Success (JAMS) Festival Volunteer, The Parade Company Mentor, Vista Maria Awards: 2010 Student Leader Award, Henry Ford Community College Outstanding New Club Award, Henry Ford Community College