Motivated and versatile library assistant and IT professional with a year of experience within a public library
system. Direct daily operations and manage staff and community events. Recently acquired Computer
Support Technician certification and looking to leverage diverse experience with training in a new role.
Proven track record in generating ideas to improve productivity and streamline product delivery to enhance
customer satisfaction. Ability to make good technical decisions that positively impact adjacent systems or
provide useful features.
Coached students, faculty and staff in the use of electronic, print and Internet resources such as Mango, Galileo and Freegal. Troubleshooted patrons computers and tablet devices and assisted them in accessing our various online services and databases.
Developed videos, photographs and worked with Director to promote library services.Answered hundreds of phone calls and assisted customers. Maintained a calm and professional attitude in stressful situations.
Improvised photographic methods and techniques and collaborated with clients to guarantee satisfaction with advertisements. Conducted all photo shoots in a calm and professional demeanor.
Answered patrons' questions at the circulation desk.
Reshelved books to maintain a neat and tidy reading area.
Troubleshooted technical problems with library computers and other technology.
Answered patrons' technical questions at the information desk.
Worked with Children at Youth Services.
Directed hundreds of incoming calls to appropriate staff members.
Photocopied and documented all correspondence, documents and other printed materials.
Acted as liaison between clients, vendors and attorneys.
Acted as courier who filed documents with various court houses and attorneys.
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