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Library Assistant Resume Example

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LIBRARY ASSISTANT
Summary

Charismatic and personable library assistant offering well-developed skills in customer relations and helping others use technological services. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Skilled researcher
  • Cataloging of materials
  • Sorting and processing donations
  • Reading programs
  • Literary knowledge
  • Telephone etiquette
  • Cleaning tasks
  • Effective project completion
  • Communications
  • Customer relationship management
  • Organization
  • Administrative support
  • Customer service
  • MS Office
  • Team building
  • Data entry documentation
  • Time management
  • Phone call answering
  • Database entry
  • Flexible
  • Tech-savvy
  • Creative
  • Communication skills
  • Creative thinking
  • Self-motivated
Experience
Library Assistant07/2019 to CurrentMiami Dade Public Library SystemMiami, FL
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Promoted the library's vast services to visitors through active communication.
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • Processed payments for overdue library materials.
  • Answered patrons' questions and assisted in finding materials requested.
  • Pleasantly greeted library patrons offered assistance with any needs or issues.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Used library and scholarly databases to locate necessary information.
  • Returned books to circulation by placing on proper shelves.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Library Page03/2018 to 07/2019Miami Dade Public Library SystemMiami, FL
  • Used library and scholarly databases to locate necessary information.
  • Promoted the library's vast services to visitors through active communication.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Pleasantly greeted library patrons offered assistance with any needs or issues.
  • Handled in-person and telephone requests for information and materials.
  • Directed patrons to desired library books, reference items and equipment.
  • Restocked returned items to correct shelf or storage locations.
  • Collected fines from customers for overdue books and resources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Intern01/2017 to 05/2017Walt Disney WorldOrlando, FL
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created magical moments for guests and ensuring that they have a positive experience.
  • Exceeded customer service expectations
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Front Service Clerk06/2015 to 01/2017Publix Super MarketsHomestead, FL
  • Addressed and welcomed guests improving overall customer service and engagement.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Processed order transactions, including debit and cash operations.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customer complaints and fostered customer retention and loyalty.
Education and Training
Associate of Arts: Art Education08/2019Miami Dade CollegeMiami, FL
Bachelors of Applied Science: Management And Organizational LeadershipExpected in 05/2022St. Petersburg CollegeClearwater, FL
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Resume Overview

Companies Worked For:

  • Miami Dade Public Library System
  • Walt Disney World
  • Publix Super Markets

School Attended

  • Miami Dade College
  • St. Petersburg College

Job Titles Held:

  • Library Assistant
  • Library Page
  • Intern
  • Front Service Clerk

Degrees

  • Associate of Arts : Art Education 08/2019
    Bachelors of Applied Science : Management And Organizational Leadership Expected in 05/2022

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