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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile

Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Computer Skills:

MS Word

MS Excel

MS Power Point

Windows


Customer Service:

Front Desk Reception

Cashier

High customer service standards

Proficient in customer account software

Accomplishments

Very ambitious, honest, trustworthy person

Lead fellow workers to perform tasks promptly and correct

Willing to obtain training to expand knowledge for job

Experience
07/2011 to 01/2013
Librarian Assistant City Of Round Rock Round Rock, TX,
  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems
  • Open and close library during specified hours and secure library equipment, such as computers and audiovisual (AV) equipment
  • Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures
  • Answer routine inquiries, and refer patrons in need of professional assistance to librarians
  • Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used
  • Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material
  • Process new materials including books, audiovisual materials, and computer software
  • Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials
  • Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas
  • Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment
  • Enter and update patrons' records on computers
  • Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-dated items
  • Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials
  • Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans
  • Send out notices and accept fine payments for lost or overdue books
  • Select substitute titles when requested materials are unavailable following criteria such as age, education, and interests
  • Inspect returned books for condition and due-date status, and compute any applicable fines
  • Classify and catalog items according to content and purpose
  • Deliver and retrieve items to and from departments by hand or using push carts
  • Assist in the preparation of book displays
  • Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers
  • Repair books using mending tape, paste, and brushes, or prepare books to be sent to a bindery for repair
  • Organized and implemented the summer reading program for children
  • Prepared story time, books, snacks and crafts for summer reading program.
04/2012 to 08/2012
Recreation Assistant Golf Course Time Warner Cable Warren, OH,
  • Meet with managers or other supervisors to stay informed of changes affecting operations
  • Inform workers about interests or special needs of specific groups
  • Apply customer/guest feedback to service improvement efforts
  • Requisition necessary supplies, equipment, or services
  • Furnish customers with information on events or activities
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus
  • Record attendance of patrons Inspect and inventory all equipment
  • Prepare equipment for rental to include golf carts, range balls, and other rental equipment
  • Notify patrons of any scheduling changes
  • Prepare facility for opening and securing building at closing
  • Operated cash register
  • Balanced register at closing and ran reports.
01/2005 to 11/2010
Recreation Assistant United States Army City, STATE,
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Manage the daily operations of two recreational facilities.
  • Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
  • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
  • Confer with management to discuss and resolve participant complaints.
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
  • Meet and collaborate with agency personnel and other professional personnel to plan balanced recreational programs for participants.
  • Meet with staff to discuss rules, regulations, and work-related problems.
  • Provide for entertainment and set up related decorations and equipment.
  • Record details of attendance, sales, receipts, reservations, or repair activities.
  • Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
  • Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
  • Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
  • Input customers information into the Recreation Tracking System.
  • Balanced cash drawer at the beginning and end of shift
  • Monitored reservations for different sports in facilities and on sport fields
  • Answer multi line phones and took messages
  • Maintained two Fitness Centers
  • Insured both facilities were prepared for opening and secured at closing
  • Monitored inmates with the Inmate Work Program
  • Monitored Community Service Program
  • Prepared and participated in scheduled events to include concerts, fireworks, and organizational days.
2008 to 10/2010
Store Associate WAWA Convenience Store City, STATE,
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Prepare merchandise for purchase or rental.
  • Inventory stock and requisition new stock.
  • Clean shelves, counters, and tables.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Bag or package purchases, and wrap gifts.
  • Prepare sandwiches to customers desire
  • Stocked Coffee, Drinks, and assortment of other products for customers needs and desires
  • Prepared meats and cheeses for daily use
  • Resolved problems with the screens and computers used to order
  • Answer phones and relay messages
  • Sign in vendors and verify orders received.
Education
Expected in 6 2006
High School Diploma:
Northern Burlington Regional High School - Springfield, NJ
GPA:
Burlington County CollegePemberton NJ Still working toward degree.
Skills

Cash register, Cashier, catalogs, clerical, closing, credit cards, Customer Service, filing, first aid, information systems, Inventory, mail, money, MS Excel MS Power Point, Windows, MS Word, photocopiers, policies, publications, Front Desk Reception, safety, sales, scanners, scheduling, answering phones, typing, word processing

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Resume Overview

School Attended

  • Northern Burlington Regional High School

Job Titles Held:

  • Librarian Assistant
  • Recreation Assistant Golf Course
  • Recreation Assistant
  • Store Associate

Degrees

  • High School Diploma

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