Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
Computer Skills:
MS Word
MS Excel
MS Power Point
Windows
Customer Service:
Front Desk Reception
Cashier
High customer service standards
Proficient in customer account software
Accomplishments
Very ambitious, honest, trustworthy person
Lead fellow workers to perform tasks promptly and correct
Willing to obtain training to expand knowledge for job
Experience
07/2011 to 01/2013
Librarian AssistantCity Of Round Rock – Round Rock, TX,
Instruct patrons on how to use reference sources, card catalogs, and automated information systems
Open and close library during specified hours and secure library equipment, such as computers and audiovisual (AV) equipment
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures
Answer routine inquiries, and refer patrons in need of professional assistance to librarians
Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used
Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material
Process new materials including books, audiovisual materials, and computer software
Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas
Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment
Enter and update patrons' records on computers
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-dated items
Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials
Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans
Send out notices and accept fine payments for lost or overdue books
Select substitute titles when requested materials are unavailable following criteria such as age, education, and interests
Inspect returned books for condition and due-date status, and compute any applicable fines
Classify and catalog items according to content and purpose
Deliver and retrieve items to and from departments by hand or using push carts
Assist in the preparation of book displays
Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers
Repair books using mending tape, paste, and brushes, or prepare books to be sent to a bindery for repair
Organized and implemented the summer reading program for children
Prepared story time, books, snacks and crafts for summer reading program.
04/2012 to 08/2012
Recreation Assistant Golf CourseTime Warner Cable – Warren, OH,
Meet with managers or other supervisors to stay informed of changes affecting operations
Inform workers about interests or special needs of specific groups
Apply customer/guest feedback to service improvement efforts
Requisition necessary supplies, equipment, or services
Furnish customers with information on events or activities
Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus
Record attendance of patrons Inspect and inventory all equipment
Prepare equipment for rental to include golf carts, range balls, and other rental equipment
Notify patrons of any scheduling changes
Prepare facility for opening and securing building at closing
Operated cash register
Balanced register at closing and ran reports.
01/2005 to 11/2010
Recreation AssistantUnited States Army – City, STATE,
Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
Manage the daily operations of two recreational facilities.
Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
Confer with management to discuss and resolve participant complaints.
Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
Meet and collaborate with agency personnel and other professional personnel to plan balanced recreational programs for participants.
Meet with staff to discuss rules, regulations, and work-related problems.
Provide for entertainment and set up related decorations and equipment.
Record details of attendance, sales, receipts, reservations, or repair activities.
Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
Input customers information into the Recreation Tracking System.
Balanced cash drawer at the beginning and end of shift
Monitored reservations for different sports in facilities and on sport fields
Answer multi line phones and took messages
Maintained two Fitness Centers
Insured both facilities were prepared for opening and secured at closing
Monitored inmates with the Inmate Work Program
Monitored Community Service Program
Prepared and participated in scheduled events to include concerts, fireworks, and organizational days.
2008 to 10/2010
Store AssociateWAWA Convenience Store – City, STATE,
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Prepare merchandise for purchase or rental.
Inventory stock and requisition new stock.
Clean shelves, counters, and tables.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Bag or package purchases, and wrap gifts.
Prepare sandwiches to customers desire
Stocked Coffee, Drinks, and assortment of other products for customers needs and desires
Prepared meats and cheeses for daily use
Resolved problems with the screens and computers used to order
Answer phones and relay messages
Sign in vendors and verify orders received.
Education
Expected in 6 2006
High School Diploma: Northern Burlington Regional High School - Springfield, NJ GPA: Burlington County CollegePemberton NJ
Still working toward degree.
Skills
Cash register, Cashier, catalogs, clerical, closing, credit cards, Customer Service, filing, first aid, information systems, Inventory, mail, money, MS Excel MS Power Point, Windows, MS Word, photocopiers, policies, publications, Front Desk Reception, safety, sales, scanners, scheduling, answering phones, typing, word processing
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