Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Met with clients and other legal professionals to discuss case details.
Collected data to prepare and draft settlement packages for clients.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Organized and maintained law libraries, documents and case files.
Photocopied all correspondence, documents and other printed materials.
Drafted and typed grammatically correct office memos.
Processed and distributed invoices to bill clients.
Composed and revised legal documents, including letters, depositions and court documents.
Maintained the master calendar for client appointments and court appearances.
Received and disbursed all incoming mail.
Assisted in maintaining department attorney personnel files with the utmost confidentiality.
Opened new client files and new matters in TM (Time Matters),
Coordinated and scheduled meetings and telephone conferences.
Achieved high sales percentage with consultative, value-focused customer service
accurate sales prices for purchase transactions.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Processed and issued money orders for customers.
Accurately logged all daily shipping and receiving orders.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
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