Legal Processing Clerk Specializing in administrative support to busy law offices. Committed to delivering high quality results with little supervision.
Experienced in all aspects of the Legal Processing Clerk II position. Currently, log criminal cases from local agencies. Responsible for obtaining Department of Justice Toxicology reports including supplements for local law enforcement agencies. Assist the public regarding case information and general assistance. In addition, trained and filled in for the Felony File Clerks which entails located cases within the office and pulled court calendars.
Worked individually with the families to assist them during their time of need. Assisted the families with filing for insurance death certificates and memorial goods. Maintained ledger cards reflecting the clients balance. Responsible for collections of past due accounts. Made daily cash deposits.
Negotiated escalated customer service cases with customers, lawyers and the Better Business Bureau through email, letters and by phone. Responsible for assisting in quality assurance for Customer Service agents performance. Maintained case goals within the company's guidelines.
Assisted special need clients with skills to complete daily job duties.
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