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legal judgment collector resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 16 years of experience and driven mentality. Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments.

Skills
  • Installment plan set up
  • Automated dialer experience
  • Skip tracing
  • Effective negotiator
  • Team collaboration
Experience
Legal Judgment Collector , 06/2018 to 04/2019
America First Credit UnionAlbuquerque, NM,
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Developed strong professional rapport with vendors and clients.
  • Executed account updates and noted account information in company data systems.
  • Routinely contacted account holders with balances over 120 days past due to resolve delinquencies.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Managed all payments processing, invoicing and collections tasks.
  • Reconciled financial accounts using Eagle software.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Prepared departmental contracts or stipulations for attorney approval.
Legal Collector, 12/2012 to 04/2017
Makowsky Ringel Greenberg, LlcMemphis, TN,
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Utilized talents and expertise to locate customers with aged accounts.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Reviewed accounts to determine payment plan compliance.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Processed payments over phone and set up recurring drafts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Managed charge-off credit card accounts.
  • Oversaw disputes resolution and reconciliation for client accounts.
  • Researched cases and attained affidavits to support supervisors and case needs.
  • Coordinated subpoena services and other day-to-day support activities for legal office.
  • Managed communication with courts and sheriffs offices regarding status of bank levy's, earnings withholding orders and any other granted orders.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
Debt Collector, 09/2004 to 05/2011
Nationwide Credit Inc.City, STATE,
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Managed charge-off credit card accounts.
  • Processed payments over phone and set up recurring drafts.
  • Gathered required information from customers for settlement reviews and followed up on management determined results.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Located debtors by utilizing skip tracking and other strategies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Utilized talents and expertise to locate customers with aged accounts.
Education and Training
High School Diploma: , Expected in 06/2004 to Grant Union High School - Sacramento, CA
GPA:

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Resume Overview

School Attended

  • Grant Union High School

Job Titles Held:

  • Legal Judgment Collector
  • Legal Collector
  • Debt Collector

Degrees

  • High School Diploma

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