Highly motivated, organized, team player, seeking a position where I'm able to utilize my professional skills and prove my ability in a professional setting.
Awarded Customer Service of the Year. Made the Quarterly Deans list at Pierce College maintaining a 3.8 GPA
Provided outstanding customer service while communicating with clients regarding past due credit accounts and lines of credit. Utilized Internet skip tracing tools. Completed outbound calls to clients using a dialer system. Worked out payments plans with clients. Negotiated debts, reducing the amount of the debt in order to settle expeditiously. Responded to inbound calls using standard scripts and procedures.
Conducted reference and background checks on all job applicants. Researched and recommended new sources for candidate recruiting. Managed 50 employees. Guided candidates through computer testing for various types of positions. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Completed weekly reports and emailed to upper management.
Carefully selected, developed and retained qualified staff and managed fifty at any given time. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Evaluated patient care and procedural changes for effectiveness. Expertly planned, coordinated, organized and directed all operations of the agency. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
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