My objective is to utilize my customer service experience in a team based environment with Wyndham Worldwide where my knowledge, skill, and eagerness to excel will be put to good use. I strive to challenge myself to be a valuable part of an organization in a growing, fast paced company. RELEVANT SKILLS & TRAINING Friendly, driven, goal oriented Desire to help build business & grow with a company Strong believer in team work, big team player Self-motivated, self-starter, eager to learn Drafting routine correspondence and file memos Telephone Etiquette, interpersonal skills Word Processing, document management, time and billing Excellent customer service Written and verbal communication skills Resolution orientated Effective time management Data Entry and Research skills Computer proficiency, quick to learn new programs or devices; Mac and PC knowledgeable Multi-tasking, prioritizing and triaging Reception/Registration; Appointment Scheduling; Proper Filing
Legal Assistant June 2014 to February 2015Gilson Daub, Inc
RESEARCH – Managed various discovery tools and systems; carefully collected and maintained records
CERTIFIED COMMUNICATIONS – Efficiently corresponded with both defense & plaintiff's attorneys to confirm various aspects of subpoena processes; issued certified copies of court documents
WORKFLOW DEVELOPMENT – Created specific training guidelines and practice experience for department
EXECUTIVE SUPPORT – Conserved attorney's time by reading, researching, reviewing, verifying and routing correspondence, reports & legal documents; collecting & analyzing information; initiating telecommunications
OFFICE MANAGEMENT – Received, filed and processed documents and vital records; billed clients; maintained all necessary data and records
Processed all assigned cases according to company and client service level agreements.
Drafted various court documents, invoices and enclosures at attorneys' request.
Drafted legal complaints, summons and interrogatories.
Issued subpoenas for all necessary records in preparation for trials.
Trained new employees on office equipment and job duties.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Organized and maintained law libraries, documents and case files.
Photocopied all correspondence, documents and other printed materials.
Acted as liaison between clients, vendors and attorneys
Received and disbursed all incoming mail.
Assisted in maintaining department attorney personnel files with the utmost confidentiality.
Barista/ Cashier October 2013 to October 2014The Coffee Bean & Tea Leaf
HIGH VOLUME CUSTOMER SERVICE – Managed morning rush hour serving hundreds of customers daily with efficient, levelheaded customer service
GUEST SAFETY – Monitored café for seating availability, safety and well being of guests; correctly followed all health, safety and sanitation guidelines
PROCEDURAL ADHERENCE – Protected store assets and facilities by ensuring compliance with company policies and procedures
CONFLICT RESOLUTION – Resolved customer disputes with tact and professionalism
INVENTORY MANAGEMENT– Maintained inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste
Hostess/ Waitress October 2013 to October 2014Johnny Rockets － Camp Pendleton, California
CUSTOMER SERVICE – Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
HEALTH AND FOOD SAFETY – Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests; maintained proper condition and sanitation of dining areas and servicing tools.
OPERATIONAL MANAGEMENT – Managed closing duties, including restocking items and reconciliation of the cash drawer.
QUALITY CONTROL – Consistently adhered to quality expectations and standards in both presentation and to the liking of customers.
Caregiver & Medical Technician November 2012 to June 2013Fraternity House Assisted Living Inc － Vista, California
PATIENT CARE – Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life; compassionately assisted patients with debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries and strokes; monitored vital signs.
COLLABORATION – Consulted with other direct-care staff and worked with caregivers to implement home programs that achieved maximum possible life quality.
PROBLEM SOLVING – Identified and executed opportunities for performance improvement within all service areas. Actively oversaw patient and resident care activities, medical records and execution of physician orders.
TIME INTEGRITY – Strictly abided by a regular schedule of therapy.
DATA RECORDING – Wrote, maintained and organized documentation and patient files.
CLIENT COUNSEL – Counseled and made recommendations to patients and their caretakers and families about communicative strategies and devices.
ADHERE TO GUIDELINES - Followed care plan as directed by Primary Care Provider; provided companionship & solace to residents.
MEDICATION ADMINISTRATION – Administrated medications according to instruction; monitor fluid intake, glucose levels, basic vitals.
OBSERVATION – Observe elderly and ill for signs of deterioration or concern and report them to the family and doctor on an immediate basis.
PATIENT STIMULATION - Engage clients in physical and mental exercises prescribed by their doctors.
RECORD MAINTANANCE - Maintain record of ward's activities, behavior and symptoms for reference purposes.
High School Diploma : 2010Escondido Charter High School － Escondido, California
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Companies Worked For:
Gilson Daub, Inc
The Coffee Bean & Tea Leaf
Fraternity House Assisted Living Inc
Escondido Charter High School
Job Titles Held:
Caregiver & Medical Technician
High School Diploma : 2010
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