leasing manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced multi-family professional with over 7 years of experience in property management. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Approachable associate that is talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Skills
Staff Coordination
Maintenance Oversight
Violation Resolution
Codes Compliance
Versed in Fair Housing Laws
Operations Management
Administrative Leadership
Client Relations
Insurance Coordination
Decision Making
Disturbance Handling
Sales and Marketing
Multitasking and Prioritization
Microsoft Office, Yardi, CRM, LRO, Entrada, Outlook, Onsite, Formstack
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Invited prospects to fill out application upon completion of property tour.
Experienced in luxury, high rise communities
Distributed and followed up on tenant renewal notices.
Kept meticulous records of correspondence between management and tenants.
Verified tenant incomes and other information before accepting lease applications.
Greeted clients, showed apartments, and prepared leases.
Responded to requests and scheduled appointments for property showings. Followed up with each and every visit.
Assisted new tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Responded to leads and inquiries from various parties and used well-developed active listening and open-ended questioning skills to build connections.
Developed loyalty and strong relations with locators and realtors to encourage referrals.
Maintained friendly and professional relationships with current residents.
Launched social media campaigns to promote monthly resident events and generate new traffic.
Completed weekly, in-depth market surveys and gathered competitor rates to ensure optimal productivity.
Participated in fundraising, food banks, and donation drives.
Promoted and facilitated events to establish resident relations and boost client retention.
Leasing Manager, 07/2020 - 05/2022 Irt Living – , ,
Conducted property showings to highlight features and knowledgeably answer questions to close contracts.
Managed daily and weekly marketing and leasing plans.
Established key relationships with potential leasers, vendors and residents.
Assessed property, compiled information and wrote reports regarding findings for submission to director.
Collected, completed and processed lease applications.
Created, coordinated and held monthly resident events.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Created and submitted daily and weekly reports on leasing activities.
Leasing Professional, 09/2019 - 07/2020 Famous Dave's Of America, Inc. – , ,
Marketed property to local businesses through social media, emails, and in person out reach.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and desired amenities.
Leased apartments to prospective clients and consistently exceeded target closing rates.
Verified tenant incomes and other information before accepting lease applications.
Invited prospects to fill out application upon completion of property tour.
Escalated major issues to property manager for immediate remediation.
Greeted clients, showed apartments, and prepared leases.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Responded to requests and scheduled appointments for property showings.
Server, 04/2018 - 09/2019 Otg – , ,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Property Manager, 04/2015 - 04/2018 Company Name – , ,
Verified income, assets and expenses for applicants.
Assessed property, compiled information and wrote reports regarding findings for submission to general manager and owner.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Resolved conflicts between tenants and promptly resolved issues involving property.
Evaluated and recommended monthly changes in rental pricing strategies to remain competitive in market.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained safe housing requirements and contractual obligations by resolving city and code compliance.
Showed apartments to potential tenants and answered questions regarding community.
Conducted weekly staff meetings and took extensive notes to help improve work place and overall condition of property.
Education
: Real Estate , Expected in - Champions School of Real Estate - Dallas, TX , GPA: Status -
: Cosmetology, Expected in 05/1998 - Hair Professionals - Wheaton, Il , GPA: Status -
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