leasing manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Efficiently oversee all operational aspects of building positive tenant relationships, managing office and bookkeeping operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals.

  • Communication
  • Time Management
  • Bookkeeping abilities
  • Follow-Up
  • Call Center Experience
  • Management
  • Scheduling Appointments
  • Positive Attitude
  • Outbound Calls
  • Answering Calls
  • Knowledge Of Medical Terminology
  • Organizational Skills.
  • Inbound Calls
Work History
Leasing Manager, 05/2019 - 08/2020
Related Companies Hillsdale, MI,
  • Administered operations to handle needs of more than 528 tenants across 122 property units.
  • Collected, completed and processed lease applications.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Developed and implemented tactical marketing plans.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Produced community assistant weekly work schedules based on their availability
  • Managed daily and weekly marketing and leasing plans.
  • Explained terms of lease and amounts to be paid to tenants.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Created, coordinated and engaged in marketing campaigns.
  • Assessed property every month, compiled information and wrote reports regarding findings for submission to Maintenance Manager.
  • Established strong, professional relationships with community assistants and residents by promoting team collaboration and delivering exemplary service.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Established key relationships with potential leasers and renters.
  • Attended weekly virtual meetings with corporate staff to discuss marketing ideas and events
  • Responded to messages and inquiries from residents, parents, vendors and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Oversaw monthly collections of over $100 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Assisted bookkeeping with contacting residents and guarantors about billing and collections
Leasing Coordinator, 03/2019 - 05/2019
American Homes 4 Rent Boise, ID,
  • Generated traffic of prospective customers by assisting in producing advertisements for periodicals, direct mailers, follow-up letters, etc.
  • Conducted all functions necessary to close sales
  • Initiated new leads, conducted tours, ensured that clubhouse and model unit was ready for prospective students and parents
  • Built strong relationships with residents and parents by following up on previous maintenance issues, roommate issues, etc.
  • Greeted and welcomed new and prospective residents, establishing and updating leasing files
  • Responsible for overseeing all marketing events
  • Assisted with completing market surveys each week
  • Helped develop new ideas to retain residents
  • Conducted all functions necessary to maximize revenue during summer months
  • Assisted Leasing Manager and General Manager with supervision of leasing staff including training, development, evaluation, and rewards
Front Desk Agent, 06/2016 - 03/2019
Columbus Hospitality Plain City, OH,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Planned coverage needs and organized services to support incoming special events.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Quickly answered calls and routed to proper guests or department using multiline phone system.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
Bachelor of Science: Criminal Justice, Expected in 12/2017
University Of Mississippi - University, MS
Status -
Associate of Arts: General Studies, Expected in 05/2016
Mississippi Delta Community College - Moorhead, MS
Status -
High School Diploma: , Expected in 05/2011
Riverside High School - Avon, MS,
Status -
  • Allied Health Vocational Training - 2009-2010

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Resume Overview

School Attended

  • University Of Mississippi
  • Mississippi Delta Community College
  • Riverside High School

Job Titles Held:

  • Leasing Manager
  • Leasing Coordinator
  • Front Desk Agent


  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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