learning trainer resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Focused, detail-oriented and conscientious professional with successful track record of Training, Process, People Development and Management. Forward-thinking when coaching and training employees for future growth. Seek to offer expertise and hardworking nature and take on new professional challenges.
Skills
Communication skills
Analytical skills
Creative thinking skills
Problem-solving skills
Organization and time management skills
Decision-making skills
Interpersonal skills
Leadership skills
Team work
Attention to details
Excellent customer service
Work ethic
Training program development
Experience
Learning Trainer, 07/2020 - Current Amazon.Com, Inc. – Columbia, SC,
Coordinated site Associate Experience Week program and assigned Learn Before Doing plans for operations.
Coached 20 Relo Associates per shift (20% more than most Trainers) on injury-prevention techniques, which reduced safety incidents from 7 to 2 incident per month.
Coordinated ambassador identification program and track new hire onboarding and ambassador audits.
Updated pick process quality school by revamping the missing item and damaged item process training by adding a simulation to the RF pick simulation server adding a practical element to the training, In addition, management coaching points to address employee knowledge gap, was created to provide a consistent messaging and best practice communication this drove improvement of Outbound First pass yield metric by 10%.
Tracked learning and Veteran curve of Associates and continuous improvement metrics at the site level.
Documented feedback results to help the learning department identify strengths as well as area of improvement.
Managed Multiple improvement projects to enhance productivity rates of Associates beyond 15% of benchmark rates and control DPMO.
Managed ticketing system and ensure tickets are closed within expected timeline.
Executed daily, weekly and monthly coaching, counseling and feedback sessions.
Developed and tracked effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs.
Audited Powered Industrial Equipment Training program and trainer standard work.
Process Lead, 08/2019 - 06/2020 Astrazeneca Plc – Alpharetta, GA,
Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
Understood workflow and daily production goals. Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve. Balance and prioritize multiple tasks.
Maintained a positive attitude and presence on the floor.
Restored returned products to sellable condition, verifying correct packaging and labeling as appropriate before returning to designated area on shelves.
Kept returns department stocked with labels, hangers and receipt paper and removed trash at end of shifts to maintain area readiness according to standard procedures.
Maintained comprehensive knowledge of product inventory, including manufacturer warranty details and company product protection plans potentially offsetting return requests.
Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction.
Received merchandise, following all security and safety return procedures for each product type.
Ensured work areas remain clean and are properly equipped.
Maintain individual productivity and quality standards according to department requirements.
Identified and address safety hazards within the work area, and participate in safety initiatives.
Team Lead, 05/2017 - 04/2019 Integer – Trenton, GA,
Trained new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.
Set sales goals, track progress, and lead the team to achieve and exceed those quotas.
Coached salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Empowered team members with skills to improve their confidence, product knowledge, and communication skills.
Delegated daily tasks to team members to optimize group productivity.
Education and Training
Lean Six Sigma Green Belt
Organizational Leadership, Six: , Expected in 11/2020 - Sigma - Boston, MA GPA: Status -
Google IT Support
Information Technology, Google IT Support Via Coursera: , Expected in 04/2020 - - , California GPA: Status -
Information Technology: , Expected in 08/2019 - Usable Security, University of Maryland Via Coursera - Park, GPA: Status -
Bachelor of Science: Computer Science, Expected in 10/2013 - Yaba College of Technology - Lagos, Nigeria, GPA: Status -
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Resume Overview
School Attended
Sigma
Usable Security, University of Maryland Via Coursera
Yaba College of Technology
Job Titles Held:
Learning Trainer
Process Lead
Team Lead
Degrees
Lean Six Sigma Green Belt
Organizational Leadership, Six
Google IT Support
Information Technology, Google IT Support Via Coursera