Dedicated and self-motivated professional with over 15 years of experience in recruiting, talent management and learning and development. Consistent high performer receiving an Individual Performance Factor of 1.1 for the past 3 years, recognized by managers and peers as being a strong team player, with record of dependable, efficient and timely delivery on requests and projects.
Strong continuous improvement mindset (CI) with the ability to deliver within tight timelines and multiple stakeholders.
Effective planning, co-ordination, analytical, problem solving and stakeholder management skills. Skilled in a variety of learning management and information systems, including but not limited to: Shell Open University (Sumtotal and SABA), Moodle, SharePoint, SAP (for budget reports and purchase orders), Cognos (for training reports).
Facilitation and Intervention:
Skill in virtual course facilitation, effective meeting facilitation both face-to-face and virtual.
Learning and Development: Knowledge in design and development of virtual and e-learning courses and vendor management.
Diversity & Inclusion: Involvement in D&I initiatives including membership in local council, planning and coordinating events, and participating in employee network, etc.
Personal & Business: Strong computer skills (MS suite of office products: Excel, Word, Powerpoint, Outlook).
SharePoint Functional Site Owner Training/Certification
Negotiations, Influence & Persuasion
Covey's 7-Habits and What Matters Most
Shell Oil CompanyLearning Portfolio Advisor06/2015 to CurrentGlobal Learning Portfolio Advisor responsible for supporting the Portfolio Manager and 10 Learning
Advisors to ensure alignment with and contribute to the Learning
Portfolio strategy and agenda to deliver top-quartile outcomes.
Portfolio Learning Advisor09/2014 to 05/2015Regional Learning Portfolio Advisor, responsible for supporting the Learning Manager and 6 learning advisors in
the Americas region to better align global learning strategy with regional
learning plans and operations.
Shell Oil CompanyLearning Administrator02/2007 to 08/2014
Focal point for managing key global learning projects, including: Learning Administration transition handover to HR Service Center remote coordinator, by managing external (offshore) resources to effectively execute all Learning Event Management (LEM) related processes, including but not limited to; onboarding, change management, day-to-day execution, and continuous improvement.
Learning Management System (LMS) conversion from Sumtotal over to SABA and the aftercare and stabilization of the new LMS (SABA).
Support provided included; attending 10 week SABA Master training, conducting administration functionality testing and data cleansing exercises.
Migration from Livelink to Sharepoint, supporting better Knowledge Management in the Retail learning and-business community.
This included, setting up data taxonomy, training end-users, executing content migration, etc.
Maintained and updated the Retail and Commercial Competence Development websites.
Provided accurate update of completed learning activities to Retail Learning Advisors and Managers on a quarterly basis, and as requested.
Maintained count balance of purchased learning program licenses, provided quarterly usage report to Retail Learning Manager and 3rd party vendor.
Provided training completion status updates for required/mandatory e-learning and/or instructor led training to Retail Learning Advisors and business focal points upon request.
Shell Oil Company10/2000 to 12/2006
Equiva Services, Retail HR - Learning Talent Management/D&I Support Responsible for keeping Retail staff up-to-date on available training classes to Retail Staff through the quarterly newsletter and bulletin board postings.
Coordination of class delivery logistics and maintenance of training records in the internal and external Learning Management Systems.
Maintain and update the Retail Employee Development Training website using Q&E.Net.
Partnered with Talent/D&I Coordinator on the recruiting and hiring efforts of Sales Consultant trainees, responsibilities included handling all logistics required to set up and execution of interviewing session events for approximately 18 to 25 candidates, pre-interview communications with candidates, candidate travel (as necessary), offer letters to selected candidates, monitoring of drug tests and background checks and coordinating relocation (as necessary).
Assisted in the coordination and implementation of the Sales Consultant Training Program, by scheduling two week Marketing Orientation program, tracking consultants' expense statements, module and learning activity completion, assessments and reporting their progress to the Talent Manager and Coordinator.
Responsible for coordinating Diversity & Inclusion (D&I) learning engagements for Houston-based Retail staff, including; lunch and learns, seminars and other learning events.
Also responsible for managing the D&I website, preparing the quarterly newsletter and administering the D&I Employee of the Month award.
Served on local D&I council, as the representative for HR & Learning.
Provided administrative support in the areas; timekeeping, inventory purchase and control, budget review, invoice review and processing, travel, including VISA requests, team meeting logistics (at internal and external venues) office safety (floor warden), and IT requests.
Shell Oil CompanyRecruiting Assistant Contractor09/1999 to 10/2000
Equiva Services, Retail HR - Learning Responsible for managing logistics of recruiting efforts, including posting of open positions, resume processing, coordinating and scheduling interview sessions, preparing offer letter packages, and tracking the new hire process.
Retail US Focal Point for Internship Program, Business Professional of America (BPA) program and contingency workforce effort.
Responsibilities with the Internship and BPA program included; coordinating needs within the Retail business, sourcing those needs through Corporate Recruiting, scheduling and conducting interviews.
Responsibilities with the contingency workforce effort included; coordinating temporary and temp-to-perm needs within the Retail business, sourcing those needs through local placement agencies directly, scheduled and interviewed candidates, conducted necessary administrative testing, timekeeping and invoice processing.
responsible for supporting 6 learning advisors in the Americas region to better align global learning strategy with regional learning plans and operations.
Engaged with a wide variety of stakeholders at various levels of seniority in a face-to-face and virtual environment.
This support including closely working with project team(s), and coordinating efforts and sharing project updates within the Global Learning team.
Key global and local projects included; Shell V-Power Nitro+ training design and development, Learning Event Management transition from HR Service Desk over to NIIT (3rd Party Vendor) for support, Retail Learning Portal (external LMS).
Conducted thorough data analysis to assess learning portfolio health and propose rationalization and optimization opportunities to Portfolio Manager.
Global course owner for the Welcome to Downstream virtual program.
Responsible for the review and refresh of the program, seeking participant feedback through end of course surveys which is taken into account when making improvements to the course.
Scheduling and running 4 classes per year, engaging participants in forum discussions and encouraging their active participation throughout the 4 month program.
Managed participant completions, follow up on questions, concerns, technical issues through the appropriate channels.
High School DiplomaGalena Park High School, Galena Park, Texas
Beginner and Intermediate Office Administration Courses, Brookhaven College, Dallas. Texas