LEARNING AND ORGANIZATIONAL EFFECTIVENESS SPECIALIST
Microsoft Office, Windows 2007, PeopleSoft, Taleo, E-Verify, Acrobat Adobe, Visio, Microsoft Project, Snagit
Kaiser Permanente, Human ResourcesMay 2011 to CurrentLearning and Organizational Effectiveness Specialist Rockville, MD
Design, deliver, and coordinate sustainable learning solutions and programs to develop skills and improve job performance in the organization Facilitate training programs to employees and leaders at all levels (e.g.
New Employee Orientation, Management Essentials, Facilitative Leadership) Partner with LOE Consultants to design and develop innovative, competency-based curriculum and programs (e.g.
manuals, presentations, e-learning) to support the Leadership Development Program at various levels.
Serve as project manager for various LOE-based projects, to include People Pulse - manages administrative process for region-wide Employee survey, coordinates People Pulse Project Team Meetings and champions.
Internship Program - manages contracts and relationships with Universities and contracted schools 360 degree feedback assessment - manages administration, documentation, financial recharges Diversity Leadership Program - partners with LOE consultant to design and execute program, manages data tracking, metrics, and evaluation process.
Leadership Cohort - track and manage learning pathways and development of members of the leadership cohort.
Partner with LOE consultants to ensure transfer of learning into application.
Knowledge management - updates documentation for org charts for the region.
Kaiser Permanente, Human ResourcesMay 2008 to CurrentRecruitment Project Coordinator, Team Lead Rockville, MD
Service as liaison between upper management, National Recruitment, and local Recruitment Team Support Recruitment team as Mid-Atlantic Regional Deployment Lead for Recruitment System Solutions (RSS) implementation and ongoing initiatives Service as Subject Matter Expert (SME) and RSS trainer for Mid-Atlantic region Train Recruiting coordinators in new Recruitment policies and procedures and supervise daily activities Conduct training for hiring managers and new Recruitment team members Identify process improvement opportunities and best practices in Recruitment process and implement necessary changes Develop and maintain department policy-procedure and training documents Perform department audits per OFCCP guidelines and Mid-Atlantic process and procedures Run metrics and performance reports to analyze and evaluate process challenges and bottlenecks Facilitate two day, bi-weekly new hire orientation class Serve as new hire orientation lead by coordinating with presenters, maintaining documents, addressing orientation issues, and communicating all changes with facilitators Support the Workforce and Development manager Coordinator Hiring Events with hiring managers, Recruitment team, and third-party vendors Lead Recruitment projects such as OFCCP audits, new systems implementation (RSS, E-Verify, and Gateway, and ImageNow upgrades), orientation redesign, and region license and certification clean up.
Kaiser Permanente, Human ResourcesOctober 2006 to May 2008Recruiting Coordinator Rockville, MD
Coordinate end to end hiring processes from posting requisitions to new hire orientation Facilitate two day, bi-weekly new hire orientation class Provide support to recruiters in order to streamline the hiring process for managers and applicants Use consistent communication to maintain relationships with hiring managers by providing frequent updates, feedback, and reminders Process and review requisitions for accuracy and distribute region wide Track and update each applicant's status via Eexpress Process internal applicants and any employment changes to ensure accuracy and compliance with personnel guidelines Conduct background investigation process to include: ChoicePoint entry, license verification, create profile and attach to Eexpress, request NUID's, notify manager, send contingent/official offer letters, and follow up with any unverified data Coordinate new hire orientation by compiling and distributing new hire list, set up training room, and thoroughly review paperwork to verify each new employee is accurately processed Serve as a resource to all current and prospective Kaiser Employees by answering questions, following up, and trouble-shooing to ensure customer needs are met in a timely and seamless manner Maintain Kaiser website to display all Mid-Atlantic recruiting events.
Organize and attend recruitment functions such as open houses and job fairs Compile, track, and distribute hire packets to ensure each manager has the necessary material to fill a position Conduct daily employment verifications.
Kaiser Permanente, National Facility ServicesJuly 2005 to October 2006Administrative Coordinator Rockville, MD
Manages & coordinates special projects for the Administration dept such as updating the Maintenance 1- 800 number Protocols, the NFS yearly handbook for users, maintain monthly p-card charges for the East Coast Hub Director & other Managers Identifies issues of importance, recommends corrective action, and implement changes in order to save costs & improve efficiency Oversees the Mid-Atlantic States region's contract with the vendor providing teleservices.
Creates protocols for vendor to follow in both routine calls, and dire emergency needs Works directly with managers of all functional areas within East Cost NFS to identify training requirements; coordinates and executes training programs to meet employee requirements Determines appropriate distribution lists for Hub wide and interregional communications.
Ensures Hub and NFS directories and phone trees are kept up to date Approves automated payroll timesheets for departmental staff (e.g.
Kronos in the MAS region and the Timekeeping system in Georgia) Acts as HR liaison for east coast management team (includes processing of salary adjustments, administration of annual reviews, 360s, recruitment processes, etc.) Coordinates preparation for all major Hub departmental meetings, including departmental lunches, year end meetings, etc.
Role includes determination of agenda topics, agenda preparation, logistics, planning, etc.
Oversees the arrangement of meetings including room scheduling, preparation and distribution of meeting materials, procurement of data/telecommunications equipment, supplies, etc.
Shoppers Food WarehouseOctober 2003 to September 2005Bookkeeper/Customer Service Associate College Park, MD
Train new cashiers on company policies, regulations, and procedures Act as Floor Manager when needed to supervise cashiers and coordinate breaks so as to provide lane accountability, reinforce company procedures, ensure Front End efficiency Address customer complaints, concerns and questions Maintain accurate cash control by counting, reconciling and rebuilding cash register tills Input data entry and maintain accurate logs Verify and bundle cash to secure company funds Conduct night audits to balance store transactions and close drawer.
Issue money grams, wire transfers, Bill Pay, and refunds Complete transactions involving cash, checks, credit/debit cards, WIC, and food stamps HONORS Kaiser Permanente, Human Resources Customer Services Excellence Award 2009.
Statement of Purpose:.
I love my company and plan to stay with KP for a long time.
I want to become a consultant within my current department (LOE) and do executive/leadership coaching.
In order to further my career with KP, I must have a master's degree.
Obtaining my master's degree puts me on the path I need to be on).
University of MarylandMay 2005B.A: CommunicationCollege Park, MDGPA: GPA: 3.28Communication GPA: 3.28
Diversity & Health Film Series Certified Facilitator 2010
SHRM, HR Generalist Program 2008