-Lean Six Sigma
-Led 20 person L&D team in the development and delivery of all site training and professional development programs for 500+ employee medical device distribution center.
-Facilitated Value Stream Map activity specific to training documentation resulting in elimination of duplicated documentation and centralized repository of training records.
-Implemented Competency Framework by re-engineering existing Job Level Progression program, providing platform for training courses and management development opportunities.
-Executed training metric dashboard to measure effectiveness of training and ensure learning solutions were supporting business targets. Through data analysis, reduced number of required training hours by 120 hours saving over $500,000 in training costs.
-Partnered with 3rd party vendors to implement grant funded classroom instruction in Microsoft Excel, Project Management, Lean Six Sigma Yellow, Green and Black Belt, Technical Writing and English As A Second Language courses for 200 employees in 3 Rochester facilities.
-Collaborated with Senior leadership team on all performance management activities including: training, career development, processional certifications, core competencies and compensation, evaluation, selection, and succession planning.
-Accomplished the successful redesign of new hire orientation and deployment of training plans producing interactive on-boarding experience for new employees.
-Planned and executed effective L&D activities with an emphasis on enhancing call center performance, achieving new hire attrition goals and positively impacting overall customer satisfaction. Realized 97% new hire graduation rate with average passing grade of 93%.
-Facilitated multiple instructor competency workshops to develop new and future trainers to acquire the skills needed to facilitate, present and conduct training classes effectively. Workshop included understanding of adult learning theories, delivery techniques, questioning and assessment techniques to confirm learning and application.
-Proactively identified emerging trends/issues to improve training materials and delivery. Implemented use of social media via discussion boards and youtube videos to enhance learning; Utilized various LMS's and MOOC's to provide further resources not available in traditional classroom.
- Appointed LEAP (Leadership, Execution, Accountability, Performance) champion. Facilitated several 3 week leadership development training courses focusing on top down commitment to operational and managerial excellence; creating focus and consistency on specific performance metrics and developing all levels of management to effectively coach subordinates.
-Key member of several project management teams responsible for all training related activities to launch programs in enterprise software, telecommunications, information technology, website development, internet sales and marketing, and unified communications.
Minor in Business Administration
Graduated Cum Laude
Monroe Community College Office of Workforce Development
Project Management for Non-Project Managers – November, 2014
Sigma Green Belt – completed all coursework May-August, 2014 – project in
Intermediate level Microsoft Office Suite (Work, Excel, Powerpoint, Outlook)
Live Meeting, WebEx, Collaborate
Customer Relationship Management Tool
NICE & Verint
Companies Worked For:
Job Titles Held: