Experienced Instructional Designer and Trainer with advanced skills developing eLearning and instructor led training using the ADDIE model.
Dependable and strong team player with the ability to collaborate with colleagues at all levels.
Develop blended learning solutions which include e-learning, facilitator led and self paced experiences based on scientifically proven adult learning principles.
Conduct thorough gap analysis to identify performance opportunities and process improvements in order to develop learning solutions with measurable results.
Continually cultivate solid working relationships with business partners, vendors, peers and front line employees in order to quickly identify opportunities for process and human performance improvement.
Publish courses and assessments in OpenText LMS and provide reporting on pass/fail scores as well as attendance to project teams and management.
Served as admin for LMS to register participants, reset passwords and create courses.
Design and implement innovative, scalable learning and development projects to address internal clients' critical business needs and achieve company goals.
Designed and developed interactive eLearning modules for a variety of safety related and job specific topics. Followed the ADDIE instructional design process. Conducted needs analysis, developed lesson plans and storyboards. Created training using a variety of eLearning design software and tools such as: Captivate 5.5, Lectora, Camtasia, Snagit, Audacity and Character Builder.
Contracted to research, design and develop curriculum for how to collect on bad debt. Curriculum was used in a seminar presented by Bill Bartmann titled How to Make Millions Buying Bad Debt. Created material, facilitators guide and participants workbooks. Traveled to attend seminars and served as a subject matter expert for collections and a coach/mentor for students.
Contracted to develop a user guide/training manual for a company owned database. Worked extensively with subject matter experts to learn and document processes.
Researched, documented and published policies and procedures for online reference system used by collections and customer service call center associates. Collaborated with business partners and subject matter experts to ensure accuracy of all documented procedures.
Designed and delivered instructor led training for customer service and collections on a variety of topics to support Metris' mission, goals and business strategies. Designed and delivered targeted training to address call center associate's performance. Monitored associates to identify strengths and weaknesses and supported supervisors in coaching.
Conducted needs analysis and met with management and elected officials to make training recommendations for over 1400 employees. Researched, organized and facilitated HR related training programs to ensure county employees were in compliance with policies.
Developed and facilitated new hire training for Collections and Customer Service. Monitored new and seasoned employees for quality assurance. Facilitated leadership training workshops designed to motivate others and improve performance.
University of Oklahoma
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