LEARNING AND DEVELOPMENT ANALYST Resume Example XEROX MEDI CAL

LEARNING AND DEVELOPMENT ANALYST

Summary

Training & Education - Trains and facilitates classes and small groups. Train-the-Trainer - Training certified by The Training Clinic, practical knowledge of Adult Learning Theory, the Medi-Cal program, training styles and public speaking, trains all new trainers on the account.

Core Qualifications

MMIS (Medicaid management Information System)
Transaction Services
Microsoft Office Suite
PowerPoint
Word
Outlook
Excel
Corel DRAW Graphics
Adobe Acrobat
Adobe Photoshop
Internet Explorer
Business Rules Extraction
Business Requirements

Achievements

Project Management - Coordinate and manage training plans, Training project implementations.
Prepare and/or compile reports, ensure deliverables are met and meets learning objectives.
Seminar/Conference agenda creation, class scheduling and training Calendar creation.
Customer Service/Customer Relations - Liaison between various internal teams, the State of California Department of Health Care Services (DHCS), and the providers (doctors).
Interpersonal Skills/Mentor - Volunteer coaching and mentoring to internal staff and within the community.

Professional Experience

LEARNING AND DEVELOPMENT ANALYST
November 2012 to January 2015 XEROX MEDI-CAL － West Sacramento, CA

Responsible for controlling and managing existing processes and systems on the ICD-10 project in preparation for implementation of the project.
Worked closely with Subject Matter Experts (SMEs) to develop skills, knowledge, and specifications for content of curriculum necessary to support the project and train all stakeholders.
Created management strategies and gather input from managers and affected stakeholders.
Gather and write project requirements using Business Rules Extraction (BRE) theory as a guideline for stakeholder and staff training.
Coordinated all activities and managed the project as it relates to Transition.

November 2010 to November 2012 ACS MEDI-CAL － West Sacramento, CA

Responsible for controlling and managing change to existing processes as well as new and replacement processes.
Work with Subject Matter Expert/s (SMEs) to develop skills, knowledge, and specifications for content of curriculum necessary to support change.
Create techniques for a change management strategy, engage senior managers as change leaders, to build awareness of the need for change, develop skills and knowledge to support changes, establish methods to sustain changes, and coordinate all activities around change management.

February 1999 to November 2010 EDS/HP ENTERPRISE SERVICES MEDI-CAL

CALIFORNIA MEDICAID) FISCAL INTERMEDIARY SENIOR LEARNING & DEVELOPMENT DELIVERY SPECIALST Delivered training to the Medi-Cal Provider community.
Learn and continue to analyze, design, develop, edit, and evaluate training and performance supported materials specific for the business.
Direct when needed, project/group design and development efforts, i.e.
training products and materials using appropriate methodology.
As a member of the training team, select the use of various types of media to integrate into the development and delivery of training products, curriculum, and instructional design, and media/technology uses.
Participate in the development of educational/training related business process models, tools and methods.
Assist the customer with any issues that may arise regarding training, Aid in the writing of the yearly Training Plan Document.
Create PowerPoint presentations, for the training modules and assigned special projects Web Based Training.
Partner with the Regional Representatives, as requested, for training information and workshops.
Complete and oversee all phases of the training seminars.
I.e.
negotiate and review all contracts, (Facilities, Audio Visual, Internet, Hotel and Transportation), logistics, scheduling, budgeting, payments and reconciliation according to contract requirement deadlines.
Certificates of Insurance requests through the Corporate Office for the seminar facilities.
Keep the Provider Training Supervisor and Regional Representative Supervisor abreast of the training schedule and any changes.
Respond to Provider inquiries regarding the training seminars.
Review resumes, schedule interviews and participate on the interview panel for new trainers.
Assist in training new trainers.
Assist internal training Teams as needed.
Mentor other employees interested in acquiring training/presentation skills.
Participate in office sponsored community service activities.
I.E.
March of Dimes, American Cancer Society, Aids Walk, Reader at Cordova Villa Elementary school 3rd grade class.

Education and Training

Bachelor of Arts : Fine Arts, 1981 California State University － Sacramento, CA Fine Arts

Certificate of Graphic Design : 1996 American River College － Sacramento, CA Certificate, Train-the-Trainer, The Training Clinic, San Francisco, CA 1999

Affiliations

Society of Government meeting Professionals 2009 - Present Alpha Kappa Alpha Sorority, Inc. 1978 - Present Order of Omega, Fraternity 1985 - Present

Skills

Adobe Acrobat, Adobe Photoshop, Audio, budgeting, business process, change management, CA, content, contracts, Corel DRAW, DELIVERY, edit, Graphic Design, Graphics, instructional design, Insurance, Internet Explorer, logistics, managing, materials, Mentor, Excel, Microsoft Office Suite, Office, Outlook, PowerPoint, PowerPoint presentations, Word, management Information System, presentation skills, processes, requirement, San, scheduling, seminars, staff training, strategy, Supervisor, Trainer, Transportation, workshops

Resume Overview

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Customer Service Customer Service

LEARNING AND DEVELOPMENT ANALYST Resume Example

Resume Score: 90%