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Learning Ambassador Resume Example

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LEARNING AMBASSADOR
Summary

Seeking a position in, as an open minded professional with personable style and thorough approach, I can utilize my combined experience from UTR and RTS coupled with my trainer skills to amplify driver training for this Amazon Station.

Skills
  • Troubleshooting
  • MS Office
  • Planning and coordination
  • Team management
  • Project organization
  • Team building
  • Computer literate
  • Creative problem solver
  • Motivated team player
  • Good work ethic
  • Data extraction
  • Advanced in Excel
  • Advanced in Amazon Troubleshooting Programs
  • Coding
Experience
11/2018 - CurrentAmazonHawthorne, CA
Learning Ambassador
  • Enhanced debriefed at RTS; coached DA's how to mark packages. They were informed on calling hotlines, TOC and how to "pick up" packages.
  • Communicated with DSP's in regards to changes to routes, deliveries and packages.
  • Worked alongside In-House support to annotate the PNOV and DPMO numbers as the day went on.
  • Maintained and delivered knowledge to new hires through presentation and written documents.
  • Collaborated with teammates to create positive environment for associates.
  • Showed associates how to operate/use devices properly and safely.
  • Collaborated with others to discuss new improvement opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Scheduled staffing, equipment and space utilization to fulfill production goals during both peak and non-peak periods.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Trained the team of Scan to Verify (S2V) in using Fixit/Comp with the use of computer and the TC56 ZEBRA handheld device.
  • Stacked, organized and palletized packages for efficient storage and movement.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of the TC56 ZEBRA handheld device to avoid mishaps on the "Dolphin" app when it came down to picking and organizing packages.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Created and offered additional materials to enhance training.
  • Recruited top talent to fill key positions and maximize productivity.
  • Utilized Excel/Word to compile data gathered from various sources.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
04/2017 - 07/2017Tomorrow's Aeronautical MuseumCompton, CA
Greeter
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Maintained cleanliness of front entry area, organized and fully stocked with inventory.
  • Observed customers coming and going to protect store assets.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Organized store merchandise racks by size, style and color to promote a visually appealing environment.
10/2015 - 07/2017King Drew Magnet High SchoolLos Angeles, CA
Library Assistant
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Processed payments for overdue library materials.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
  • Returned books to circulation by placing on proper shelves.
  • Answered patrons' questions and assisted in finding materials requested.
  • Implemented summer reading program for students between ages of 14 and 18, drawing positive response from public.
  • Delivered accurate recordkeeping for all library inventory, including periodicals and books.
  • Used library and scholarly databases to locate necessary information.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Handled multitude of daily tasks, including facility maintenance and security in support of staff members.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Full volunteer work; no pay.
Education and Training
Expected in 06/2021Los Angeles, CA
Associate of Science in Computer Science And ProgrammingLos Angeles Southwest College
06/2017Los Angeles, CA
High School DiplomaKing/Drew Magnet High School
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Resume Overview

Companies Worked For:

  • Amazon
  • Tomorrow's Aeronautical Museum
  • King Drew Magnet High School

School Attended

  • Los Angeles Southwest College
  • King/Drew Magnet High School

Job Titles Held:

  • Learning Ambassador
  • Greeter
  • Library Assistant

Degrees

  • Associate of Science in Computer Science And Programming
    High School Diploma

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