learner management assistant administrative support resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
I would be more than willing to work weekends and overtime. I am seeking a challenging position utilizing my current skills and abilities to help maximize the potential of any organization.
Microsoft Office Suite (Outlook, Word, Excel & PowerPoint), Adobe (Articulate Studio, Articulate Adobe File, Captivate 9, Reader, Dreamweaver, Photoshop, InDesign, Lightroom, EdgeCode & Premier Pro), SPSS & HTML.
Learner Management Assistant Administrative Support, 02/2007 - 08/2013
Cenergy Waltham, MA,
  • Create Excel databases using student demographics and course request throughout the district.
  • Manage students' Blackboard LMS accounts.
  • Resolve problems between parents and online teachers.
  • Resolve problems between school counselors and the Office of Innovations.
  • Verify grades in Blackboard and SMS.
  • Conduct training sessions to district officials about the Learner Management System.
  • Communicate to faculty, students, or other user's availability of, or changes to, distance learning courses or materials, programs, services, or applications.
  • Train instructors and staff members on the use of distance learning applications, such as course management software.
  • Troubleshoot and resolve problems with distance learning equipment or applications.
  • Analyze data to assess distance learning program status or to inform decisions for distance learning programs.
  • Prepare reports summarizing distance learning statistical data or describing distance learning program objectives and accomplishments.
  • Provide technical or logistical support to users of distance learning classrooms, equipment, websites, or services.
  • Supervise and train clerical staff and arrange additional employee professional development.
  • Create and construct academic content for distance learning classes.
Administrative Assistant, 01/2003 - 01/2007
Sears Clinton, MI,
  • Administrative duties include telephones, reception, data entry, correspondence, faxing, filing, supplies, inventory control, and scheduling appointments.
  • Conduct school tours for parents and visitors.
  • Draft and type memos.
  • Count and verify accuracy of school funds with Principal Secretary.
  • Open, sort, and distribute incoming correspondence, including faxes and emails.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Excellent performance evaluations.
  • Direct Medical Supplies, Memphis, TN Assessed organizational needs and implemented administrative duties.
  • Compiled and analyzed information from patients and doctors for billing input.
  • Typed and edited documents for insurance claims and billing.
  • Bookkeeping duties included payroll, accounting, budgets, accounts receivable, accounts payable, and deposits.
  • Accountable for up to $66K cash on hand.
  • Worked directly with insurance companies regarding disputes and payment delays.
  • Skilled in resolving customer service issues and finding "Win Win" solutions.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Prepare invoices, reports, memos, letters, financial statements and other documents using Microsoft Office.
  • Process payroll information.
  • Make travel arrangements for executives.
  • Interpret administrative and operating policies and procedures for employees.
  • Excellent performance evaluations.
Sales Representative, 01/2000 - 01/2003
, ,
  • Direct Medical Supplies, Memphis, TN Ranked Top 20% sales - out of 12 Sales Representatives.
  • Sold and marketed medical equipment and products to Physician offices.
  • Worked directly with patients to fulfill prescriptions ordered by Physicians.
  • Consistently met and exceeded sales targets.
  • Demonstrated features and benefits of medical equipment to patients and clients.
  • Conducted PowerPoint presentations to Physicians about company and equipment.
  • Received frequent client recognition for successfully improving the quality of life of disabled patients.
  • Demonstrated ability to upsell additional products and services.
Delivery Coordinator, 01/1999 - 01/2003
Lowe's Companies, Inc. City, STATE,
  • Responsible for dispatching 3 delivery trucks and crews throughout Memphis and Northern Mississippi.
  • Received "Employee of the Month Award" 2 times.
  • Received "Performance Excellence Award" 2 times.
  • Resolved customers problems and complaints in a professional manner.
  • Coordinated delivery dates and time-sensitive deadlines.
  • Loaded and unloaded trucks, matched manifests, confirmed packing slips, and checked accuracy of received products.
  • Manage the movement of goods in and out of the facility.
  • Oversee activities directly related to displaying products and providing services.
Ph.D: Public Administration Law and Public Policy, Expected in Fall 2016
Walden University - Minneapolis, MN
Status - Public Administration Law and Public Policy
Master's Degree: Education, Expected in 2010
Union University - , TN
GPA: GPA: 3.9
Status - Education GPA: 3.9 Member - International Education Honor Society
B.A. Degree: Political Science, Expected in 2004
University of Memphis - Memphis, TN
Status - Political Science
academic, accounting, accounts payable, accounts receivable, administrative, Administrative duties, Adobe, Dreamweaver, Photoshop, Premier, scheduling appointments, Articulate, basic, benefits, billing, Bookkeeping, budgets, clerical, content, client, clients, customer service, data entry, databases, database, delivery, dispatching 3, faxes, faxing, features, filing, financial statements, funds, general office duties, HTML, InDesign, insurance, inventory control, Prepare invoices, letters, materials, access, Excel, Microsoft Office, Microsoft Office Suite, Office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, organizational, payroll, Process payroll, policies, quality, reception, Sales, SMS, SPSS, telephones, Make travel arrangements, Troubleshoot, type, websites

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Resume Overview

School Attended

  • Walden University
  • Union University
  • University of Memphis

Job Titles Held:

  • Learner Management Assistant Administrative Support
  • Administrative Assistant
  • Sales Representative
  • Delivery Coordinator


  • Ph.D
  • Master's Degree
  • B.A. Degree

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