Accomplished and energetic professional with a solid history of achievement in Banking. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Data Entry, Administration, Supervisor, Customer Service.
Routinely helped as many as 30 customers each day in a high-volume retail outlet.
Managed opening and closing times for the main branch.Processed sales referrals and promoted bank services and products, resulting in 30Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Trained employees on cash drawer operation.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Entered member transaction data into the online banking software.Processed treasury, tax and loan payments.Supplied tellers with coin and currency as needed.Maintained confidentiality of bank records and client information.Received regional branch recognition award for outstanding customer service.Delivered prompt, accurate and excellent customer service.
Interviewed an average of 20 mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Designed electronic file systems and maintained electronic and paper files.Maintained an up-to-date department organizational chart.Organized files, developed spreadsheets, faxed reports and scanned documents.Supervised and trained employees.Created databases and spreadsheets to improve inventory management and reporting accuracy.Ensured that team member responsibilities were defined and understood.Addressed customer service inquiries in a timely and accurate fashion.Created monthly reports for records, closed terminated records and completed chart audits.Processed Credit cards and loan payments. Addressed and resolved non-routine, complex and unexpected variances.Managed accounting operations, accounting close, account reporting and reconciliations.
Diploma: Microcomputer Business Systems Computer Learning Centers Introduction To Computers & Business Applications Windows Word Excel Access powerpoint AS/400 System Administration Cl Commands & Menu Navigation System security & User Profiles Configuring & Managing Devices
Jun 1989 Paterson, NJ
Message & problem Handling Backups & Restores Technical Support System Maintenance Support System Configuration & Upgrading Applications support.
Accounting I Accounting II Business I
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