I am currently employed at Reliant Medical Group on Plantation St. I transfered to Internal Medicine when the pharmacy at Reliant closed. I work closely with physicians and other medical professionals as well as patients. I take pride in my strong customer service skills which help me be successful with both internal employees and external patients.
Prior to being at Internal Medicine I was employed at EasyCare Pharmacy at Reliant as a Lead Technician. I have 24 years of pharmacy experience and 22 years of that with customer service. I have working knowledge of third party billing, dealing with rejected and paid claims. I am responsible for the schedule, inventory and cash handling. I am able to work independently or as a group. I understand all the functions of the pharmacy.
I am nationally certified and registered with the state of Ma.
As the Lead Technician at EasyCare Pharmacy. My responsibilities included: Customer Service- Quickly and accurately entering, filling or cashing out the customer. Also answering any non clinical questions and helping find OTC products. Answering phones taking refill requests. Sending refill requests through EPIC for Reliant doctors. Inventory- Keeping the appropriate amount of medication on the shelf, tracking orders and keeping levels current. Schedule- I am responsible for making sure the pharmacy has appropriate staffing levels, handling vacation requests and helping my co-workers balance life and work.
My son is a Corporal in a program called Young Marines. He is required to complete 50 hours of community service a year. I participate with him for many of his hours. He received an award for completing the most hours of community service in his unit.
I have learned many different aspects of pharmacy. Also working in the Internal Medicine department i have learned another side of the medical field. Some of my skills are listed below.
Answering Phones, Customer Service, Epic, Inventory, Pharmacy, Receptionist, Retail Sales, Staffing, Billing, Cash, Cash Handling, Claims, Hipaa, Paid Claims andThird Party Billing.
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