lead supervisor resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Resourceful and adaptable Manager with over 6 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

  • Contract development and management
  • Issue and conflict resolution
  • Mentoring and coaching
  • Systems and automation applications
  • Team building
  • Complaint resolution
  • Personnel management
  • MS Office
Education and Training
Princeton High School Cincinnati, OH Expected in 05/2003 High School Diploma : - GPA :
Campbellsville University Campbellsville, KY Expected in : - GPA :
Tapestry, Inc. - Lead Supervisor
Folsom, CA, 04/2019 - Current
  • Managed day-to-day operations, including supervision and assignment delegation for 50 member team.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Oversaw personnel recruitment, performance and scheduling.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Delivered consistent one-on-one and group training sessions to help Custom patrol officers to improve skills.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Developed relationships with 5th3rd and provided individualized customer service to maintain longevity of accounts.
Region 14 - Football Coach
Bethlehem, CT, 07/2016 - Current
  • Imparted discipline to all team members and collaborated for great performance.
  • Collaborated with other coaches to maintain consistent athletic program.
  • Attended games of prospective players, met with families, and presented recruitment proposals.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Set clear performance targets and evaluated player and team achievements.
  • Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety.
  • Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Assessed student behavior and academic achievements to determine continued eligibility for program.
  • Managed detailed program records, including forms, reports and permission sheets.
  • Worked with boosters, parents, and school administrators to handle support functions.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Reviewed game tapes of competitor matches to understand strategies and plan approaches.
  • Encouraged athletes, fellow coaches and [Job title]s to engage in good sportsmanship with competitors on and off field.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members.
U.S. Army - Cavalry Scout
City, STATE, 08/2010 - 12/2013

Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.

  • Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.

Assisted with all transport functions in movement of 4-6 vehicles for unit consisting of 22 platoon members.

  • Processed prisoners of war and captured documents.
  • Conducted research on intelligence targets to better understand relation to geopolitical and 82nd ABN mission objectives.
  • Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
  • Trained in combat, life savings techniques and conducting physical exams.
  • Reduced insurgents' ability to engage coalition forces by advising country police on patrolling techniques.
  • Located and disabled improvised explosive devices (IEDs).
  • Evaluated terrain and recorded topographical information.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Maintained complete accountability during redeployment of all sensitive items and communication equipment.
  • Directed supporting fire to suppress enemy fire and allow troops to maneuver within action area.

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Resume Overview

School Attended

  • Princeton High School
  • Campbellsville University

Job Titles Held:

  • Lead Supervisor
  • Football Coach
  • Cavalry Scout


  • High School Diploma
  • Some College (No Degree)

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