Ford Senior Master Service Technician certified in diagnosing and repairing (both gasoline & diesel) engine, transmission, drive line, differential, suspension, steering, brakes and electrical systems. Promoted to Service Advisor/Assistant Service Manager charged with managing the "customer experience" ensuring customer expectations are not only met but exceeded . Responsibilities include receiving customers and their vehicles in the service department; opening and closing repair orders; scheduling and assigning repairs; performing continuous customer contact; supervising the work of technicians; providing technical assistance for complex diagnostics and repairs; capitalizing on industry changes to maximize both customer satisfaction and company revenue and identifying key growth opportunities for the business.
As a fully certified Detroit Diesel & Mercedes Benz commercial engine technician, I performed diagnostics and repairs on medium & heavy duty commercial trucks and equipment. Provided leadership, supervision and customer support for in shop and field service maintenance activity. Managed all on-site maintenance activity including the timely creation and processing of detailed service reports, records and documentation. Met with clients to consult on new product and service offerings. Cultivated productive relationships with key clients. Pursued continuous education and training on new products in order to provide customers with detailed knowledge and support. Networked in territory seeking new business opportunities and generating leads to support new business growth.
Performed routine maintenance and repairs on a wide variety of construction and agricultural equipment. Ordered and tracked inventory ensuring parts availability for repairs to minimize down time and maximize asset utilization. Monitored equipment maintenance history and expense to provide detailed analysis of repair cost per asset. Evaluated equipment maintenance needs and values in order to make accurate repair/replace decisions. Worked closely with site superintendents ensuring all equipment was operational and in safe working order
Master certified in electrical, brakes, steering and suspension, automatic and manual transmissions, and differential, engine performance and repair on gas and diesel engines
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