Lead Server Trainer Resume Example Hackensack University Medical Center

LEAD SERVER TRAINER

Professional Summary

Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.

Versatile bartender possessing 15 years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.

Service-oriented lead server well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with 15 years experience in restaurant operations. Collaborative team leader with comprehensive background of equitable supervision.

Motivated Lead Server with 15 years experience successfully serving customers in busy, grill type restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

Work History

Hackensack University Medical Center- Lead Server Trainer
Hazlet , NJ01/2020 - 03/2020

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Served Food, drinks and alcholic beverages and offered refills.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Achieved weekly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Managed food resources, memorized orders and coordinated service in 50- table restaurant.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Used cash registers and credit card machines to cash out customers, handling up to $300 in cash per event.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Checked identification to enforce age regulations for alcoholic beverages.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Processed orders and sent to kitchen employees by computer tickets.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Answered customers' questions, recommended items and recorded order information.
Displayed enthusiasm and promoted specials service to customers, successfully increasing referrals and walk-in business.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked guests' identification before serving alcoholic beverages.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for mexican restaurant with social relevancy and intentionality.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Asked customers for feedback, solved problems, provided additional items and resolutions throughout meal.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Onix Group- Cook
Rehoboth Beach , DE04/2019 - 09/2019

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Planned promotional menu additions based on seasonal pricing and product availability.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Ordered and received products and supplies to stock kitchen areas.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Recommended menu items for new dish development, holidays, special events and promotions.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Communicated closely with Deli managers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Prepared estimated 10 orders simultaneously during peak lunch and dinner periods with 100% accuracy rate, maximizing customer satisfaction and repeat business.
Safely used kitchen equipment such as meat slicer and deep fryer, effectively reducing injuries and burns 100%.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Produced over 150 dishes per day and maintained near-perfect customer satisfaction scores.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Lantern Pub- Server
City , STATE04/2010 - 12/2012

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Assisted cashiers with processing customer payments and documenting orders.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Prepared beverages and filled food orders for customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Engaged in suggestive selling and other sales techniques.
Provided attentive service and proactively assessed guest needs.
Ensured exceptional guest experiences through attentive service.
Greeted customers and answered any questions.
Assisted wait staff with timely food delivery and guest requests.
Monitored dining room inventory and replenished as necessary.
Set up advertising signs and displays on shelves, counters and tables.
Offered product samples, answered questions and helped customers find items.
Assisted customers with carry-out service.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.

Skills

Sales expertise
High-volume dining
Food and beverage pairings
Food station setup
Bill computation
Hospitality service expertise
Point of sale knowledge
Cash handling expert
To-go order preparation
Cash Handling
Tableside service
Wine service
Table setting

Daily specials memorization
Guest seating arrangements
Order accuracy
Beverage preparation
Dining area cleanliness
Food running
Item promotion
Food sales and promotion
Food preparation
Menu memorization
Order delivery practices
Stocking and replenishing
Menu presentation

Education

Rend Lake CollegeCity, State

Masonic Home High SchoolCity05/1995High School Diploma: General Studies

Resume Overview

School Attended

Rend Lake College
Masonic Home High School

Job Titles Held:

Lead Server Trainer
Cook
Server

Degrees

High School Diploma : General Studies

Lead Server Trainer Resume Example

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