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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Comprehensive knowledge of Software Development Lifecycle (SDLC) i.e. understanding of various phases like Requirements Gathering, Analysis, Design, Development & Testing. Proficient in analyzing & translating business requirements to technical terms & resolving issues. Good DW-BI knowledge (e.g. SAP BO, Cognos, Informatica, SAP BW etc), administration and development knowledge Experience in leading and managing teams. Handled multiple roles - Team Lead, Onsite Coordinator, Sr. Developer, and Admin. Executed projects for Automotive, Energy & Utilities, Banking, Insurance, Healthcare industry Good communication skills, interpersonal skills, self-motivated, quick learner, team player. Working on valid H1B Visa and also having US B1- Visa Valid till year 2020.
Skills
  • SAP Business Objects: SAP BI4.1 , SAP BO XI3.1, XIR2, 6.5
  • Development Tools: Web-Intelligence, Desktop-Intelligence, Dashboards, Crystal Reports, Universe Designer tool, Info-view
  • Administration tools: CMC, CCM, Import Wizard
  • RDBMS: Oracle 11g/10g/9i, MS-SQL Server
  • Languages: C, C++, Oracle SQL.
  • O/S: Windows NT/2000 Server.
  • Other tools: SAP BW, Unix, Cognos, Informatica
Work History
11/2009 to Current
Lead - SAP Business Objects Financial Partners Credit Union , ,
  • Name : JD SAP Maintenance Client : John Deere Start Date : Apr 2014 End date : TILLDATE Role : TEAM LEAD Project Description John Deere is the world's leading manufacturer of farm equipment.
  • The company offers a complete line of farming services and solutions with products primarily sold and serviced through the industry's premier network John Deere Landscapes provides irrigation equipment and nursery supplies to landscape-service professionals across the United States.
  • The project involves data warehousing related application development and maintenance for John Deere.
  • Project provides reporting & ETL services for client.
  • Business Objects provides reporting capability for the various units of the Deere business like Agriculture and Turf Division, C&CE, C&F, Parts, Credit etc.
  • Roles & Responsibilities: Leading the SAP Business Objects Reporting team (offshore/onsite) and coordinating between end users, client IT Analysts/management, other vendors, IBM management and different teams.
  • Onsite Coordination while working from Client HQ (Moline, IL) between client IT, end users, management, other vendors& team to facilitate effective communication between all the sides.
  • Assist and provide technical support to global team of Deere's Reporting Area (Business Objects).
  • Perform developments / builds as per business requirements and implementation, support, and troubleshooting of complex problems.
  • Analysis and gathering customer requirement for Reporting Development & support needs.
  • Respond to support requests received via emails, calls and Deere's Incident/Problem management and request ticketing system and provide timely resolution.
  • Deploying Business Objects Reporting Components into Production and Quality environment.
  • Monitor health of environments, provide status updates, plan and execute improvements to areas of concern.
  • Assist with root cause analysis and gap identification of issues across different Business Objects environment and finding solutions within SLA.
  • Review coding standard so that they adhere to the standards set down by the client.
  • Participate in Deer's Service Change Procedures to plan environmental changes & upgrades; this includes proper notification for changes; closing tasks in timely manner.
  • Perform Integration testing between various BO applications and during development work.
  • Monitor work allocation, ensure optimum utilization of team members & addressing issues/challenges/queries of team members Environment: SAP Business Objects 4.1, SAP BO Dashboards, Oracle 11G/DB2/SQL Server, Java.
  • Team Size: 14 Project 2 : Name : PSE&G AMS.
  • Client : PSE&G Start Date : May 2011 End date : Mar 2014 Role : TEAM LEAD/SSE Project Description PSE&G is one of the largest combined Electric and Gas companies in the United States.
  • It is New Jersey's oldest and largest publicly owned utility with 2.1 million Electric customers & 1.7 million Gas customers.
  • It is support project where services include Incidents/Change requests/Enhancement/ Jobs etc.
  • based on different Line of Business and portfolio contains applications from different skill sets.
  • Roles & Responsibilities: Administration and providing 24*7 Production Support to complex SAP Business Objects Environment of PSEG i.e.
  • involving different kind of reports distributed among different LOBs and various data sources including oracle, SQL server, ECM, SAP BW etc.
  • Onsite Coordination while working from Client location (Newark, NJ) between client IT, end users, management, other vendors& team to facilitate effective communication between all the sides.
  • Designing & Supporting Complex Security i.e.
  • User/ Group additions/managing rights/ authentication etc.
  • Server administration & management.
  • Content Management.
  • i.e.
  • copying/moving/scheduling/publishing of objects i.e.
  • Reports/Universes etc in the CMC/Infoview.
  • Deployment/Migration/back-up via Import Wizard within different environments.
  • Installation of BO Enterprise, service packs, Fix packs, Installation of SAP Integration Kit.
  • Up gradation from various version like BOXIR2 to BO XI3.1 and very soon to BO 4.0.
  • Technical assistance for assessment of new projects involving SAP BW & SAP Business Objects.
  • Coordination with End Clients/ PSEG IT/Offshore team members.
  • Provide Technical assistance to the team members assigned to the Application area supported.
  • Contribution to Value Additions/ Process Improvements initiative.
  • Contribute to the Project Quality Assurance Initiative by working along with the team members and the Quality Lead Collate defects on a monthly basis and update Defect Log.
  • Conduct Root Cause Analysis, Look Ahead, review meetings.
  • Environment: SAP Business Objects 4.0/XI3.1, SAP BW, Oracle 11G/SQL Server, Java, UNIX Team Size: 10 Project 3 : Name : Eagle.
  • Client : BCBSMA Start Date : Jun 2010 End date : Jan 2011 Role : Application Tech lead Project Description BCBSMA (headquarters: Boston) is a Health Insurance company and is an Independent Licensee of the federation Blue Cross and Blue Shield Association (BCBSA) providing some form of health insurance coverage in the state Massachusetts and having total membership of nearly 3 million people.
  • It also acts as administrators of Medicare in the state and provides coverage to government employees.
  • To lead the applications (having BI reporting i.e.
  • Cognos part) and get the Knowledge Transfer (KT) session covered in different phases through calls/meetings/web-conference etc.
  • To understand various tools, applications like support tool like Service help-desk, existing Application processes, new enhancements etc during KT.
  • To prepare and review the various documents like Application Information Documents (AID), Technical design documents etc.
  • To get the access and resolve the connectivity issues for whole team with the help of Network teams.
  • To help the new resources in terms giving basic training of the project/ application/environment and getting required access.
  • To interact with Client/other teams/ management for technical issues as well as issues related to offshore team.
  • To provide forecasting and status to onshore/client.
  • To help the management in the staffing work, Incident Management etc.
  • To provide technical support and resolving tickets/issues in Reporting part of the applications.
  • To develop/modify the Reports based on the requirements.
  • Environment: Cognos, Oracle 10g.
  • Team Size: 5 Project 4 : Name : JD SAP Maintenance Client : John Deere Start Date : Jan 2010 End date : Apr 2010.
02/2009 to
Sr. Programmer , ,
  • Project Description CNA Insurance projects aims at building a data warehouse to streamline and simplify the financial management information model that provides the businesses and Finance with the information necessary to understand CNA's current performance and generate conversation that leads to the right actions.
  • This will include common reporting based on standard business definitions and improve Data Quality through consistent, accurate, timely and reliable information that is needed to run the business.
  • To involve in Requirement gathering for documenting Technical Designs.
  • To understand the client requirement through Conference calls and mails.
  • To Document the Business logic for Reporting Process to Create Reports using tools like Web-I, Desk-I.
  • To implement the business logic of Detail-Design into the development of Reports.
  • To Work with Oracle database using tool SQL Developer To resolve if any issues in Reports and data during the development.
  • To carry out the analysis of the Defects and the necessary change to close that bug during different testing phases.
  • To Work in enhancement phase that is Addition/Changes in Reports after release on Client-Requirement.
  • Environment: SAP Business Objects XIR2, Oracle 10G.
  • Team Size: 10 Project 3 : Name : JP Morgan Chase.
12/2007 to 01/1
Bickford Senior Living , ,
12/2016 to 11/2016
Sr. Programmer Financial Partners Credit Union , ,
  • Start Date : Apr 2009 End date : Nov 2009.
12/2006 to 01/1
Bickford Senior Living , ,
  • Dec 2007 Role : Programmer Project Description JP Morgan Chase project BO Team was involved in the migration of reports from Viador (a reporting tool) to BO Reports based on Different Line of business.
  • Roles & Responsibilities: Extraction of information from XML files for the universe and report build process.
  • Preparing Low-Level Design Documents (LLD).
  • Universe Build as per LLD.
  • Report creation & formatting according to client's specification in BO-WEBI-XIR2 reports divided among different line of business (LOB).
  • Checking for Data Integrity as it was a migration project so involved in the query & data.
  • Comparison for all reports manually as well as with the tools like beyond compare.
  • Involved in different testing phases like Unit testing, SIT and UAT.
  • To provide access rights to users required for security purpose.
  • Scheduling the reports through CMC.
  • Using Import Wizard to take back up (BIAR files) of BO Reports every week.
  • Environment: SAP Business Objects 6.5, XIR2, Oracle 9i.
10/2016 to 12/2016
Sr. Programmer Hogan , ,
to
Team Lead/Onsite Coordinator Ihs Markit Columbus, OH,
  • at client location via IBM India Pvt.
  • Ltd, Pune from Apr-14 till date.
to
Sr. Software Engineer , ,
  • Project Description John Deere is the world's leading manufacturer of farm equipment.
  • The project involves data warehousing related application development and maintenance for John Deere.
  • Project provides reporting & ETL services for client.
  • Business Objects It provides the reporting solution, which is used by different portals of Deere.
  • Roles & Responsibilities: To get the Knowledge Transfer (KT) session given by client.
  • Initial 3 weeks, the KT was provided through web-ex session from Moline (U.S.) directly from Client.
  • The Last 3 weeks KT was given at Client local Pune office.
  • Need to travel there.
  • To prepare Understanding documents daily for the Given KT.
  • To prepare and review project related documents like Application Information Document (AID).
  • To understand various tools, applications like support tool CA Service help-desk, existing projects and processes.
  • To Support BO applications and resolve the issues.
  • Environment: SAP Business Objects XI3.1, SAP BW, Oracle 10G.
  • Team Size: 5.
to
Sr. Programmer Hogan , ,
  • the project estimated that there are reports of varying complexity that should be developed and that each group of reports could have multiple 'views' serving multiple 'audiences'.
  • The structure consists of an ETL layer, an Oracle reporting database and a BO.
  • The BO reports have been developed by Accenture over the BO universes developed by AIB.
  • To involve in the part of the Technical Design to Document the Business logic for Reporting Process.
  • To Implement the business logic of Detail-Design into the Reports using tools like web-I, Desk-I.
  • To Modify Universe Designer i.e.
  • Creation of new Objects, Creation of Alias tables and Derived tables as per the Client Requirement.
  • To Migrate reports from one environment to other using Import Wizard.
  • To resolve if any issues in Reports and data during the development.
  • To Work with Oracle database using tool SQL Plus.
  • To carry out the analysis of the Defects and the necessary change to close that bug during different testing phases.
  • To prepare the test cases.
  • Traveled to Bengaluru on deputation for Project.
  • Environment: SAP Business Objects XIR2, Oracle 10G.
  • Team Size: 8 Project 2 : Name : CNA Insurance.
Certifications
Greenfield Training (2 months) in Accenture & get certified. (Courses: Soft skills, C++, SQL, DW Concepts, Informatica, Business Objects Certified in Data-ware housing Concepts Accenture Internal Exams. Certified in Business Objects Concepts Certification Level-1 (BOCP). Also certified in organization's internal Exams. Certified in IBM Certified Designer - Cognos 8 BI Reports. Certified in IBM Healthcare Insurance certification (HC101 and HC102).
Education
Expected in 2006
Bachelor's: Electronics & Communication Engineering
R.G.P.V. University, Bhopal (M.P - ,
GPA:
Electronics & Communication Engineering
Additional Information
  • Achievements Received "Top Contributor Award " in IBM India Pvt. Ltd. For hard work & dedication (year 2014) Received Client Excellence Award in IBM Indi Pvt.Ltd for stabling portfolio (year 2012). Received "Celebrating Performance points"-Award given by Supervisors for different reasons like good work, Value addition to work-products and organizing community activities in Accenture. Received "Global FS Client Excellence Award". Received appreciation mails from Client/Management. Received good feed-back/appraisal from Supervisors/leads/managers.

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Resume Overview

School Attended

  • R.G.P.V. University, Bhopal (M.P

Job Titles Held:

  • Lead - SAP Business Objects
  • Sr. Programmer
  • Sr. Programmer
  • Sr. Programmer
  • Team Lead/Onsite Coordinator
  • Sr. Software Engineer
  • Sr. Programmer

Degrees

  • Bachelor's

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