Bilingual Supervisor seeks employment with a community agency in assisting the disadvantage. Highly-energy Supervisor excelling in client support, program development and complex problem solving.
Detail-oriented exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others. Cultivates positive employee morale by coaching and encouraging team members . Goal-oriented professional with strong leadership capabilities. Comprehensive background includes providing case management services to adults involved with the criminal justice system.
Supervised 5 case managers at a program serving more than 150 parolee's at any give time. Was Interim Program Manager for 5 months on and off for 6 years. Worked and closed a million dollar budget at exceptional accuracy.
Managed all clinical and administrative aspects of the agency's Parolee Partnership Program. Kept up-to-date, thorough and accurate case files. Represented the agency to government, funding sources at meetings and conferences. Managed a caseload of 60 clients at any given time. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients. Evaluated team member performance and offered constructive feedback. Mentored less experienced case managers. Determined customer eligibility for benefit programs and services. Entered client data in a centralized database and maintained up-to-date case records for all clients. Conducted quarterly and annual reviews of direct reports. Oversaw the intake process for all new clients.
Coordinated discharge planning to create smooth transitions into the community. Explained program offerings and requirements to clients and answered related questions. Kept up-to-date, thorough and accurate case files. Taught group and individual counseling in English and Spanish.
Explained program offerings and requirements to clients and answered related questions. Kept up-to-date, thorough and accurate case files. Group and individual counseling in English and Spanish. Security of residential drug and alcohol treatment program for women and children.
William Meade Academy
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