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LEAD/ PROJECTS TEAM LEAD LEAD ADMINISTRATOR
Summary
My qualifications include but are not limited to the following: Technical Project Management: Over 20 total years IT experience and over 7 years working or leading various teams from the Banking, Retail and Automotive chain / suppliers, Healthcare industries and Federal and State government projects Dynamic, detail-oriented technology professional with the competence and confidence to direct multi-million dollar projects Equally knowledgeable in deep technical details, operational functions, and financial management Strong advocate of the SDLC, ITIL, LEAN and Agile Processes Excels in designing and developing quality products and custom solutions to improve productivity, efficiency, and performance Develops process improvements and automates large enterprises to streamline workflow, reduce expenses, and boost profits Excellent leadership, communication, and interpersonal skills; builds rapport with key stakeholders and succeed in high-pressure, challenging, and deadline-driven environments Successfully recruits, develops, and retains talented, qualified technical staff
Highlights
  • Strategic Planning
  • Corporate Vision
  • Service Excellence
  • IT Consulting
  • Project Management
  • Budgeting/P&L
  • Architecture/Infrastructure
  • E-Commerce Solutions
  • Organizational Management
  • Team Leadership
  • ITIL, Project Management
  • Process Improvements
  • ITIL Certified
  • Programming & Scripting languages:
  • VB, C / C++, MODULAR I / II, PHP 4/5, Java, limited XML/Perl/Python, attempting to learn C#, Ruby, AJAX, VB .NET
  • Software Applications:
  • MS Office Product Suite, Open Office / Star Office, Symantec SAV Server, Endpoint / Norton Product Suite, Lotus Domino Tools [Sametime & Quick Place], various Unix / Linux editors, ISP account and network status software, Attachmate Extra! Bundle for TCP / IP, ACE server / client, User Manager, Password Courier [Courion], SoftID, VR (Video Retailer software), MS Active Directory & ADAM, WinPE, Norton's Ghost,
  • Hardware:
  • Dell/ IBM/HP/Compaq desktops, laptops, servers and printers, Macintosh Power Books / Power PC / IMac, Blackberry / Palm and other PDAs and Smart Phones, NCR Point of Sale, Symbol LS and Checkpoint Scanners
  • Operating Systems:
  • Windows 3.1 - 8.1, NT 3.1 - 2012 R2 Standard / Enterprise server, Mac OS 7.5.1 - OS X, UNIX (SCO/ATT, Oracle/Sun Solaris, HP/UX & military variants), BSD (FreeBSD, OpenBSD, PcBSD, NetBSD), Linux (Red Hat/CentOS, Ubuntu/Debian, Slackware, Gentoo/Sabayon, Arch), IBM Mainframe [RACF, Vanguard, ROSCOE, ETSO] , Novell Netware
  • Incident and Change Request Monitoring / Tracking Utilities:
  • HP Openview, Remedy, Vantive, Clarify / Web Clarify [I-Process], CA Unicenter
  • Dialer and Connectivity Software:
  • Melita, Bay Networks EAC, Hummingbird, Spry, PAL 95 / 4.0, ATT / IBM Global Dialer, UUNET, FreePPP / ConfigPPP, Open Transport, ISP dialers, Cisco VPN, VPN Helper, Openvswitch, OpenVPN
  • Utilities: Remote Access
  • PC Anywhere, RAS, PC Remote/RDP, VNC, SSH [using screen & x-windows forwarding on BSD/Linux],
  • Server Utilities: Virtualization
  • VMware Products (ESXi (vSphere, vCenter), Fusion, Workstation), Citrix's XenServer 5.5/ 6.0/ Creedence (beta/alpha testing), Xen Project 4.5, Oracle's VirtualBox, Parallels' Virtuozzo/OpenVZ, LXC/Docker, learning QEMU/KVM, Windows HyperV (2008/2012), FreeBSD BHyve/Jails. Solaris/OpenSolaris/ Illuminos (OpenIndianna/ OmniOS / SmartOS)
  • Server Utilities: Hosting Control Panels
  • ISPConfig, Ravencore, Parallels' Plesk, cPanel, Webmin's Virtualmin, Cube Panel Professional, and GPLHost's DTC
Experience
Mar 2014 to Jun 2016
Bickford Senior Living
  • Worked with the R3 ITS Site Directors for the Hospitals and Clinics Worked with local and national vendors and other teams Worked with National Project Managers to insure project Goals were met in the R3 R3 EUC Change Manager Build new servers, fax servers and server appliances Siemens servers for Maintenance Citrix servers for the Oncology/Mosaiq Project Win2008R2 File Server and 2 RHEL servers for ACO Replacement File Servers for the Share drives Decommission 298 Win2k3 servers across R3 McKesson Imaging Servers in Mercy/Iowa Heart Datacenters Citrix Server Farm upgrades [3-5 to 5.5] Fax servers ordered & built Fax server devices racked Deploy Desktops, Laptops, Tablets National Win7 migration National PC Refresh Dragon Medical Upgrade/Deployment Indianola Specialty / Iowa Heart Clinic Opened Network Refresh Wireless Connection issues Ankeny Clinic Moved [Temorarily] Waukee PEDS Clinic opened.
Lead/ Projects Team Lead Lead AdministratorNov 2013 to Mar 2014
Bickford Senior Living
  • Supervised the R3 Steady-State and Project teams [Mercy Medical / Iowa Heart].
  • Worked with the ITS Site Directors for the Hospitals and Clinics.
May 2013 to Jun 2016
Vista Equity Partners － Erie , TX
  • R3-Iowa Project Teams [EUC & WINTEL] (Lead Administrator.
R3-Iowa/Nebraska Project Team Lead Lead AdministratorMay 2013 to Nov 2013
  • Supervised Project teams across the R3 area Worked with the R3 ITS Site Directors for the Hospitals and Clinics Worked with local and national vendors and other teams Worked with National Project Managers to insure project Goals were met in the R3 R3 EUC Change Manager Projects: Moved Riverside Rehab to New site Project team created and deployed local Windows 7 32 / 64 bit installation Various Clinics Opened or Moved Supervised & performed upgrades or installations of various Healthcare Industry and Back Office associated applications Hardware replacement or builds per department or site Created 64-bit registry files for mainframe and 32-bit vendor applications.
Desktop / Network / VDI EngineerSep 2012 to Dec 2012
Bickford Senior Living － Middletown , IL
  • Provided support for Britt Paulk end-users for Commercial and Proprietary applications.
  • Created, Maintained and Deleted User Security Access cards for the building Escalated unresolved issues to proper personnel within Wells Fargo.
  • Network Administration (WLAN/LAN/WAN) Windows Server Administration (2003 R2, 2008 R2, Exchange 2003 R2) Fortigate Firewall and RSA Administration Symantec Brightmail Server Administration VDI Administration (VMware ESX 3 (Vcenter) & 4 (Vsphere)) Windows Active Directory Administration (User, Service and Group account maintenance and setup) Configured systems for use in UAT, SIT, BCP and Production Testing Use of the Altiris Server for imaging, software deployment and capturing and pushing end-user profiles Maintained the NAS / SAN / APC systems within the server room.
IT Support SpecialistAug 2011 to May 2012
Pro Mach Inc － Austin , TX
  • Provided support for low to high complexity applications.
  • Assisted creating and developing software solutions to application errors reported.
  • Escalated unresolved issues to proper personnel.
  • Provided end-user support, which included: Providing systems administration assistance Identifying the need to coordinate stakeholder discussions, Identifying the need to update user documentation or conducting training.
Application Support Analyst/PC Technical SupportMar 2011 to Aug 2011
State Of Oklahoma － Tinley Park , OK
  • Windows System Administration (Windows XP, Vista Business, Windows 7).
  • Setup and Use of the FOG Server for workstation, laptop and mobile device imaging, software deployment across the network.
  • Provided support for Cerner, McKesson, and other Health Care applications.
  • Configured end-user system access (Active Directory) and password resets or modification.
Network Consolidation Field TechnicianSep 2008 to May 2009
Kaiser Permanente
  • Performed site survey of the Bank locations and ATM remote locations Mapped the following at each bank locations for reintegration with new network setup: LAN/WAN configuration Security Camera location Silent Alarm systems Performed network conversion and integration.
Team Lead TechnicianMay 2007 to Apr 2008
Iconma, L.L.C. － Fort Worth , LA
Jan 2005 to Jan 2011
Kaiser Permanente － Lake Tenkiller State Park In Vian , CA
  • Technical Support for the Master of Social Work Distance Learning Program Windows System Administration (Windows XP, Vista Business) Windows Network Administration (WLAN/LAN) Windows Active Directory Administration (User account maintenance) Tandberg Educator Administration and Maintenance Microsoft / Hardware (OEM) / Software Update management.
IT Consultant & Project LeadNov 2002 to Feb 2009
Flowserve Corporation
  • Performed & Lead Teams in the following areas: IT Systems Administration and Migrations IT Server Administration and Migrations Network Migrations Network Multi-function Printer Migrations Hardware Deployments and Decommissioning.
SW Refresh TechnicianApr 2001 to Apr 2007
Hardware/Software Support Senior TechnicianDec 1999 to Nov 2000
K-Force Professional Staffing Alabama & Georgia － Oxnard , STATE
  • Petroleum/Automotive/C-Store].
Medical Logistics Specialist/TAMMIS System OperatorMay 1988 to Jan 2016
NA － New Orleans , STATE
R3 EUC Change ManagerRadiant Systems Inc
  • Created 64-bit registry files for mainframe and 32-bit vendor applications.
  • Various Clinics Opened or Moved.
  • Various Application upgrades or Installations.
  • Hardware replacement or builds per department or site.
Network Consolidation Field TechnicianTh Combat Support Hospital
Hardware Refresh TechnicianCerner One Care *Green Print
Hardware Refresh Team Lead Technician
Hardware Refresh TechnicianRegions Bank
Server Replacement TechnicianOffice Max
Network Printer Installation TechnicianNA
  • Office Depot - Copy Center Network Printer Installation.
MetLife - Server Refresh/Retirement Technician
IT Systems Technician
  • Accepted and logged helpdesk calls from Central Office (Montgomery), Mental Health Facilities, and Regional / Community Mental Offices around the state Windows System Administration for ADMH/MR users statewide Windows Active Directory Administration (User, Service and Group account maintenance) Windows Network Administration of the ADMH domain and exchange servers Windows Server Administration (Windows 2003 R2, Exchange 2003, Sharepoint, Active Directory) Mainframe [RACF, Vanguard, ETSO] Account Administration, connected them to CARES, Medicaid, and Finance systems, and requested VTAM access for state end-users Provided beginning software and hardware instruction to end-users Smart device administration and testing [PDAs / Phones/ ] on the ADMH/MR network Administration, maintenance of network printers / copiers Software / OS testing in virtual environments [VMWare, VirtualBox, Parallels-Virtuozzo].
HW/SW TechnicianUBS
  • User Desktop / Server Migration.
  • System application Inventory.
  • User setting inventory.
  • Setup of new system and user profile (Active Directory).
Store Warranty TechnicianWal-Mart/Sam's Club - SAPS/JWS
Store Warranty TechnicianFressenius Medical Care
SAP/Oracle TechnicianNA
Firewall TechnicianNA
LAN Conversion TechnicianColonial Bank (Montgomery) - S3 IT Solutions
PC/Mac Technical Support RepresentativeOnSite Fast Central Alabama
Technical Helpdesk AnalystFirey Tech Central Alabama
Project Manager IIBoy Scouts Of America
Project Manager IIIAUS Tech/SVS
Project Manager IISocial Security Admin (Atlanta) - Unisys/TCM
Associate CommissionerAtlanta TAC
  • Alabama Department of Mental Health and Mental Retardation.
  • Henry.Ervin@mh.alabama.gov.
  • 334) 242-3111.
CoordinatorGE Power Systems (Marietta) - CRG － Palm Springs
  • University of Alabama, Masters of Social Work Distance Learning Program palston@sw.ua.edu 334) 339-0103 Kathleen Champion MSW, LCSW Coordinator of Distance Education & Instructional Technology University of Alabama, Masters of Social Work Distance Learning Program kchampion@sw.ua.edu.
Education
TAMMIS Systems Operator/Administrator Courses Ft. Gordon, GA 6/90 Primary Leadership Development Course Camp Shelby, MS, Computer Science8/97Alabama State University － City, StateComputer Science
J10 Medical Logistics Specialist, C Company Ft Sam, Computer Science/Electrical Engineering8/91University of Alabama － City, StateComputer Science/Electrical Engineering
Skills
VB .NET, Active Directory, AJAX, alpha, Army, ATM, Automotive, Basic, Bay Networks, BSD, Budgeting, C, C++, Cisco, Citrix, Clarify, Compaq desktops, CA, Hardware, Consulting, conversion, SC, client, Dell, Desktops, E-Commerce, Educator, XML, Fax, File Servers, Finance, Firewall, FreeBSD, Ghost, HP, HP Openview, HP/UX, PHP 4, IBM, IMac, Imaging, instruction, ISP, Inventory, ITIL, Java, LAN, Laptops, Team Leadership, Leadership Development, Linux, Logistics, Lotus Domino, Macintosh, Mac OS 7.5.1, Mainframe, IBM Mainframe, Mental Health, Access, C#, Exchange, MS Office, Office, Sharepoint, Windows 7, Win, Windows, Win2, Win7, WINTEL, Windows 3.1, NT 3.1, Windows XP, migration, Enterprise, Network Administration, NAS, network setup, network printers, Network, Norton, Novell Netware, Oncology, Operating Systems, OS, Oracle, Organizational, PAL, PC Anywhere, Perl, personnel, copiers, Camera, Printer, printers, Programming, Project Management, Python, Quick, RACF, RAS, Red Hat, ROSCOE, SAN, Scanners, SCO, SSH, Server Migration, Servers, Scripting, Siemens, Slackware, developing software, Sun Solaris, Solaris, Star Office, Strategic Planning, Symantec, Systems Administration, System Administration, TCP / IP, user support, Technical Support, user documentation, Phones, UNIX, upgrades, Upgrade, Utilities, Vantive, Video, VPN, Vision, Vista, VB, VTAM, WAN, Windows Server, x-windows
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Resume Overview

School Attended

  • Alabama State University
  • University of Alabama

Job Titles Held:

  • Lead/ Projects Team Lead Lead Administrator
  • R3-Iowa/Nebraska Project Team Lead Lead Administrator
  • Desktop / Network / VDI Engineer
  • IT Support Specialist
  • Application Support Analyst/PC Technical Support
  • Network Consolidation Field Technician
  • Team Lead Technician
  • IT Consultant & Project Lead
  • SW Refresh Technician
  • Hardware/Software Support Senior Technician
  • Medical Logistics Specialist/TAMMIS System Operator
  • R3 EUC Change Manager
  • Hardware Refresh Technician
  • Hardware Refresh Team Lead Technician
  • Server Replacement Technician
  • Network Printer Installation Technician
  • MetLife - Server Refresh/Retirement Technician
  • IT Systems Technician
  • HW/SW Technician
  • Store Warranty Technician
  • SAP/Oracle Technician
  • Firewall Technician
  • LAN Conversion Technician
  • PC/Mac Technical Support Representative
  • Technical Helpdesk Analyst
  • Project Manager II
  • Project Manager III
  • Associate Commissioner
  • Coordinator

Degrees

  • TAMMIS Systems Operator/Administrator Courses Ft. Gordon, GA 6/90 Primary Leadership Development Course Camp Shelby, MS , Computer Science 8/97
    J10 Medical Logistics Specialist, C Company Ft Sam , Computer Science/Electrical Engineering 8/91

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