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Lead/ Projects Team Lead Lead Administrator Resume Example

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LEAD/ PROJECTS TEAM LEAD LEAD ADMINISTRATOR
Summary
My qualifications include but are not limited to the following: Technical Project Management: Over 20 total years IT experience and over 7 years working or leading various teams from the Banking, Retail and Automotive chain / suppliers, Healthcare industries and Federal and State government projects Dynamic, detail-oriented technology professional with the competence and confidence to direct multi-million dollar projects Equally knowledgeable in deep technical details, operational functions, and financial management Strong advocate of the SDLC, ITIL, LEAN and Agile Processes Excels in designing and developing quality products and custom solutions to improve productivity, efficiency, and performance Develops process improvements and automates large enterprises to streamline workflow, reduce expenses, and boost profits Excellent leadership, communication, and interpersonal skills; builds rapport with key stakeholders and succeed in high-pressure, challenging, and deadline-driven environments Successfully recruits, develops, and retains talented, qualified technical staff
Highlights
  • Strategic Planning
  • Corporate Vision
  • Service Excellence
  • IT Consulting
  • Project Management
  • Budgeting/P&L
  • Architecture/Infrastructure
  • E-Commerce Solutions
  • Organizational Management
  • Team Leadership
  • ITIL, Project Management
  • Process Improvements
  • ITIL Certified
  • Programming & Scripting languages:
  • VB, C / C++, MODULAR I / II, PHP 4/5, Java, limited XML/Perl/Python, attempting to learn C#, Ruby, AJAX, VB .NET
  • Software Applications:
  • MS Office Product Suite, Open Office / Star Office, Symantec SAV Server, Endpoint / Norton Product Suite, Lotus Domino Tools [Sametime & Quick Place], various Unix / Linux editors, ISP account and network status software, Attachmate Extra! Bundle for TCP / IP, ACE server / client, User Manager, Password Courier [Courion], SoftID, VR (Video Retailer software), MS Active Directory & ADAM, WinPE, Norton's Ghost,
  • Hardware:
  • Dell/ IBM/HP/Compaq desktops, laptops, servers and printers, Macintosh Power Books / Power PC / IMac, Blackberry / Palm and other PDAs and Smart Phones, NCR Point of Sale, Symbol LS and Checkpoint Scanners
  • Operating Systems:
  • Windows 3.1 - 8.1, NT 3.1 - 2012 R2 Standard / Enterprise server, Mac OS 7.5.1 - OS X, UNIX (SCO/ATT, Oracle/Sun Solaris, HP/UX & military variants), BSD (FreeBSD, OpenBSD, PcBSD, NetBSD), Linux (Red Hat/CentOS, Ubuntu/Debian, Slackware, Gentoo/Sabayon, Arch), IBM Mainframe [RACF, Vanguard, ROSCOE, ETSO] , Novell Netware
  • Incident and Change Request Monitoring / Tracking Utilities:
  • HP Openview, Remedy, Vantive, Clarify / Web Clarify [I-Process], CA Unicenter
  • Dialer and Connectivity Software:
  • Melita, Bay Networks EAC, Hummingbird, Spry, PAL 95 / 4.0, ATT / IBM Global Dialer, UUNET, FreePPP / ConfigPPP, Open Transport, ISP dialers, Cisco VPN, VPN Helper, Openvswitch, OpenVPN
  • Utilities: Remote Access
  • PC Anywhere, RAS, PC Remote/RDP, VNC, SSH [using screen & x-windows forwarding on BSD/Linux],
  • Server Utilities: Virtualization
  • VMware Products (ESXi (vSphere, vCenter), Fusion, Workstation), Citrix's XenServer 5.5/ 6.0/ Creedence (beta/alpha testing), Xen Project 4.5, Oracle's VirtualBox, Parallels' Virtuozzo/OpenVZ, LXC/Docker, learning QEMU/KVM, Windows HyperV (2008/2012), FreeBSD BHyve/Jails. Solaris/OpenSolaris/ Illuminos (OpenIndianna/ OmniOS / SmartOS)
  • Server Utilities: Hosting Control Panels
  • ISPConfig, Ravencore, Parallels' Plesk, cPanel, Webmin's Virtualmin, Cube Panel Professional, and GPLHost's DTC
Experience
Mar 2014 to Jun 2016
 Green Print
  • Worked with the R3 ITS Site Directors for the Hospitals and Clinics Worked with local and national vendors and other teams Worked with National Project Managers to insure project Goals were met in the R3 R3 EUC Change Manager Build new servers, fax servers and server appliances Siemens servers for Maintenance Citrix servers for the Oncology/Mosaiq Project Win2008R2 File Server and 2 RHEL servers for ACO Replacement File Servers for the Share drives Decommission 298 Win2k3 servers across R3 McKesson Imaging Servers in Mercy/Iowa Heart Datacenters Citrix Server Farm upgrades [3-5 to 5.5] Fax servers ordered & built Fax server devices racked Deploy Desktops, Laptops, Tablets National Win7 migration National PC Refresh Dragon Medical Upgrade/Deployment Indianola Specialty / Iowa Heart Clinic Opened Network Refresh Wireless Connection issues Ankeny Clinic Moved [Temorarily] Waukee PEDS Clinic opened.
Lead/ Projects Team Lead Lead Administrator Nov 2013 to Mar 2014
 R3-Iowa GEO
  • Supervised the R3 Steady-State and Project teams [Mercy Medical / Iowa Heart].
  • Worked with the ITS Site Directors for the Hospitals and Clinics.
May 2013 to Jun 2016
 Mercy Medical Center/Catholic Health Initiatives/Wipro － Des Moines, Iowa
  • R3-Iowa Project Teams [EUC & WINTEL] (Lead Administrator.
R3-Iowa/Nebraska Project Team Lead Lead Administrator May 2013 to Nov 2013
  • Supervised Project teams across the R3 area Worked with the R3 ITS Site Directors for the Hospitals and Clinics Worked with local and national vendors and other teams Worked with National Project Managers to insure project Goals were met in the R3 R3 EUC Change Manager Projects: Moved Riverside Rehab to New site Project team created and deployed local Windows 7 32 / 64 bit installation Various Clinics Opened or Moved Supervised & performed upgrades or installations of various Healthcare Industry and Back Office associated applications Hardware replacement or builds per department or site Created 64-bit registry files for mainframe and 32-bit vendor applications.
Desktop / Network / VDI Engineer Sep 2012 to Dec 2012
 Wells Fargo/Britt Paulk Insurance, Advantage Resourcing Inc － Carrollton, GA
  • Provided support for Britt Paulk end-users for Commercial and Proprietary applications.
  • Created, Maintained and Deleted User Security Access cards for the building Escalated unresolved issues to proper personnel within Wells Fargo.
  • Network Administration (WLAN/LAN/WAN) Windows Server Administration (2003 R2, 2008 R2, Exchange 2003 R2) Fortigate Firewall and RSA Administration Symantec Brightmail Server Administration VDI Administration (VMware ESX 3 (Vcenter) & 4 (Vsphere)) Windows Active Directory Administration (User, Service and Group account maintenance and setup) Configured systems for use in UAT, SIT, BCP and Production Testing Use of the Altiris Server for imaging, software deployment and capturing and pushing end-user profiles Maintained the NAS / SAN / APC systems within the server room.
IT Support Specialist Aug 2011 to May 2012
 Fannie Mae, CGI Technologies and Solutions Inc － Troy Washington D.C, AL
  • Provided support for low to high complexity applications.
  • Assisted creating and developing software solutions to application errors reported.
  • Escalated unresolved issues to proper personnel.
  • Provided end-user support, which included: Providing systems administration assistance Identifying the need to coordinate stakeholder discussions, Identifying the need to update user documentation or conducting training.
Application Support Analyst/PC Technical Support Mar 2011 to Aug 2011
 Baptist Medical Center, Pyramid Consulting/Cerner Inc － Montgomery, AL
  • Windows System Administration (Windows XP, Vista Business, Windows 7).
  • Setup and Use of the FOG Server for workstation, laptop and mobile device imaging, software deployment across the network.
  • Provided support for Cerner, McKesson, and other Health Care applications.
  • Configured end-user system access (Active Directory) and password resets or modification.
Network Consolidation Field Technician Sep 2008 to May 2009
 Regions Bank, Insight/Barbeau Enterprises Central AL & GA
  • Performed site survey of the Bank locations and ATM remote locations Mapped the following at each bank locations for reintegration with new network setup: LAN/WAN configuration Security Camera location Silent Alarm systems Performed network conversion and integration.
Team Lead Technician May 2007 to Apr 2008
 Colonial Bank － Montgomery, AL
Jan 2005 to Jan 2011
 University of Alabama － Montgomery, AL
  • Technical Support for the Master of Social Work Distance Learning Program Windows System Administration (Windows XP, Vista Business) Windows Network Administration (WLAN/LAN) Windows Active Directory Administration (User account maintenance) Tandberg Educator Administration and Maintenance Microsoft / Hardware (OEM) / Software Update management.
IT Consultant & Project Lead Nov 2002 to Feb 2009
 K-Force Professional Staffing Alabama & Georgia
  • Performed & Lead Teams in the following areas: IT Systems Administration and Migrations IT Server Administration and Migrations Network Migrations Network Multi-function Printer Migrations Hardware Deployments and Decommissioning.
SW Refresh Technician Apr 2001 to Apr 2007
Hardware/Software Support Senior Technician Dec 1999 to Nov 2000
 Radiant Systems Inc － Alpharetta, GA
  • Petroleum/Automotive/C-Store].
Medical Logistics Specialist/TAMMIS System Operator May 1988 to Jan 2016
 Th Combat Support Hospital － Montgomery, United States, AL
R3 EUC Change Manager Cerner One Care *Green Print
  • Created 64-bit registry files for mainframe and 32-bit vendor applications.
  • Various Clinics Opened or Moved.
  • Various Application upgrades or Installations.
  • Hardware replacement or builds per department or site.
Network Consolidation Field Technician Regions Bank
Hardware Refresh Technician Office Max
Hardware Refresh Team Lead Technician
Hardware Refresh Technician UBS
Server Replacement Technician Wal-Mart/Sam's Club - SAPS/JWS
Network Printer Installation Technician Fressenius Medical Care
  • Office Depot - Copy Center Network Printer Installation.
MetLife - Server Refresh/Retirement Technician
IT Systems Technician
  • Accepted and logged helpdesk calls from Central Office (Montgomery), Mental Health Facilities, and Regional / Community Mental Offices around the state Windows System Administration for ADMH/MR users statewide Windows Active Directory Administration (User, Service and Group account maintenance) Windows Network Administration of the ADMH domain and exchange servers Windows Server Administration (Windows 2003 R2, Exchange 2003, Sharepoint, Active Directory) Mainframe [RACF, Vanguard, ETSO] Account Administration, connected them to CARES, Medicaid, and Finance systems, and requested VTAM access for state end-users Provided beginning software and hardware instruction to end-users Smart device administration and testing [PDAs / Phones/ ] on the ADMH/MR network Administration, maintenance of network printers / copiers Software / OS testing in virtual environments [VMWare, VirtualBox, Parallels-Virtuozzo].
HW/SW Technician Colonial Bank (Montgomery) - S3 IT Solutions
  • User Desktop / Server Migration.
  • System application Inventory.
  • User setting inventory.
  • Setup of new system and user profile (Active Directory).
Store Warranty Technician OnSite Fast Central Alabama
Store Warranty Technician Firey Tech Central Alabama
SAP/Oracle Technician Boy Scouts of America
Firewall Technician AUS Tech/SVS
LAN Conversion Technician Social Security Admin (Atlanta) - Unisys/TCM
PC/Mac Technical Support Representative Atlanta TAC
Technical Helpdesk Analyst GE Power Systems (Marietta) - CRG
Project Manager II Marty Parrish
Project Manager III Catholic Health Initiatives
Project Manager II Catholic Health Initiatives
Associate Commissioner Catholic Health Initiatives
  • Alabama Department of Mental Health and Mental Retardation.
  • Henry.Ervin@mh.alabama.gov.
  • 334) 242-3111.
Coordinator Phyllis － Austin
  • University of Alabama, Masters of Social Work Distance Learning Program palston@sw.ua.edu 334) 339-0103 Kathleen Champion MSW, LCSW Coordinator of Distance Education & Instructional Technology University of Alabama, Masters of Social Work Distance Learning Program kchampion@sw.ua.edu.
Education
TAMMIS Systems Operator/Administrator Courses Ft. Gordon, GA 6/90 Primary Leadership Development Course Camp Shelby, MS, Computer Science 8/97 Alabama State University － Montgomery, AL Computer Science
J10 Medical Logistics Specialist, C Company Ft Sam, Computer Science/Electrical Engineering 8/91 University of Alabama － Tuscaloosa, AL Computer Science/Electrical Engineering
Skills
VB .NET, Active Directory, AJAX, alpha, Army, ATM, Automotive, Basic, Bay Networks, BSD, Budgeting, C, C++, Cisco, Citrix, Clarify, Compaq desktops, CA, Hardware, Consulting, conversion, SC, client, Dell, Desktops, E-Commerce, Educator, XML, Fax, File Servers, Finance, Firewall, FreeBSD, Ghost, HP, HP Openview, HP/UX, PHP 4, IBM, IMac, Imaging, instruction, ISP, Inventory, ITIL, Java, LAN, Laptops, Team Leadership, Leadership Development, Linux, Logistics, Lotus Domino, Macintosh, Mac OS 7.5.1, Mainframe, IBM Mainframe, Mental Health, Access, C#, Exchange, MS Office, Office, Sharepoint, Windows 7, Win, Windows, Win2, Win7, WINTEL, Windows 3.1, NT 3.1, Windows XP, migration, Enterprise, Network Administration, NAS, network setup, network printers, Network, Norton, Novell Netware, Oncology, Operating Systems, OS, Oracle, Organizational, PAL, PC Anywhere, Perl, personnel, copiers, Camera, Printer, printers, Programming, Project Management, Python, Quick, RACF, RAS, Red Hat, ROSCOE, SAN, Scanners, SCO, SSH, Server Migration, Servers, Scripting, Siemens, Slackware, developing software, Sun Solaris, Solaris, Star Office, Strategic Planning, Symantec, Systems Administration, System Administration, TCP / IP, user support, Technical Support, user documentation, Phones, UNIX, upgrades, Upgrade, Utilities, Vantive, Video, VPN, Vision, Vista, VB, VTAM, WAN, Windows Server, x-windows
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Resume Overview

Companies Worked For:

  • Green Print
  • R3-Iowa GEO
  • Mercy Medical Center/Catholic Health Initiatives/Wipro
  • Wells Fargo/Britt Paulk Insurance, Advantage Resourcing Inc
  • Fannie Mae, CGI Technologies and Solutions Inc
  • Baptist Medical Center, Pyramid Consulting/Cerner Inc
  • Regions Bank, Insight/Barbeau Enterprises Central AL & GA
  • Colonial Bank
  • University of Alabama
  • K-Force Professional Staffing Alabama & Georgia
  • Radiant Systems Inc
  • Th Combat Support Hospital
  • Cerner One Care *Green Print
  • Regions Bank
  • Office Max
  • UBS
  • Wal-Mart/Sam's Club - SAPS/JWS
  • Fressenius Medical Care
  • Colonial Bank (Montgomery) - S3 IT Solutions
  • OnSite Fast Central Alabama
  • Firey Tech Central Alabama
  • Boy Scouts of America
  • AUS Tech/SVS
  • Social Security Admin (Atlanta) - Unisys/TCM
  • Atlanta TAC
  • GE Power Systems (Marietta) - CRG
  • Marty Parrish
  • Catholic Health Initiatives
  • Phyllis

School Attended

  • Alabama State University
  • University of Alabama

Job Titles Held:

  • Lead/ Projects Team Lead Lead Administrator
  • R3-Iowa/Nebraska Project Team Lead Lead Administrator
  • Desktop / Network / VDI Engineer
  • IT Support Specialist
  • Application Support Analyst/PC Technical Support
  • Network Consolidation Field Technician
  • Team Lead Technician
  • IT Consultant & Project Lead
  • SW Refresh Technician
  • Hardware/Software Support Senior Technician
  • Medical Logistics Specialist/TAMMIS System Operator
  • R3 EUC Change Manager
  • Hardware Refresh Technician
  • Hardware Refresh Team Lead Technician
  • Server Replacement Technician
  • Network Printer Installation Technician
  • MetLife - Server Refresh/Retirement Technician
  • IT Systems Technician
  • HW/SW Technician
  • Store Warranty Technician
  • SAP/Oracle Technician
  • Firewall Technician
  • LAN Conversion Technician
  • PC/Mac Technical Support Representative
  • Technical Helpdesk Analyst
  • Project Manager II
  • Project Manager III
  • Associate Commissioner
  • Coordinator

Degrees

  • TAMMIS Systems Operator/Administrator Courses Ft. Gordon, GA 6/90 Primary Leadership Development Course Camp Shelby, MS , Computer Science 8/97
    J10 Medical Logistics Specialist, C Company Ft Sam , Computer Science/Electrical Engineering 8/91

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