Lead Information Systems Project Manager with 29 years experience at American Express. Strong skills managing infrastructure oriented projects and collaborating with technology and business partners, including external vendors. Experienced in coordinating multiple projects, and leading cross-functional teams. Accomplished in meeting facilitation and project communication plans throughout project lifecycle. Experienced in direct Customer Service, communications, employee event planning.
Customer Relationship Manag
April 1984 to CurrentAMERICAN EXPRESS － Phoenix, Arizona
Lead Project Manager January 2007 to Current
Responsible for end to end project management of Merchant Services systems, including mainframe and Web based applications.
Managed successful completion of major Architecture Uplift and server upgrades for multiple applications in VP's portfolio.
Project improved application response and availability while decreasing business hardware costs due to improved server configurations.
Led multiple projects with global business partners to implement enhancements to customer facing Internet applications.
Developed high-level project plans and communicated status, scope, schedule to all impacted stakeholders.
Leveraged business experiences to help customers clarify project deliverables, resulting in well defined requirements, fewer changes requests and scope impacts, and excellent business partner commentary.