Results-focused management professional offering 11 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Special emphasis on promoting business process improvement to maximize team effectiveness and efficiency.
Advanced cross-functional team management
Conflict identification and resolution
Process improvement strategies and techniques
Client satisfaction advocate
Advanced Microsoft Office Suite including Project
Intermediate SQL and XML
Intermediate Enterprise Architect
American Society for Quality
2010 - Quality Improvement Associate Certification
2009 - Quality Process Analyst Certification
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