lead product consultant erp iot operations resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Manufacturing Operations Domain Professional with over 18+ years experience in working with Business stakeholders and Subject Matter Experts to develop, test, and deploy Manufacturing solutions. Extensive expertise in implementing Global Manufacturing Industry 4.0 Solution with integration to ERP/Workflow. This also involved working in regulated environment. Looking for a Lead position in Operations Management .

  • 8+ Years Manufacturing Domain experience with multiple MES systems, and MES-ERP Integration - Applied Sciences space
  • Managed/supported Symphony AI Industrial platform to bring more responsiveness and efficiency to more plants and operations through the rapid deployment of Digital Manufacturing
  • Designed standardized interface requirements SAP LIMS integration
  • Deployed Recipe Download (automation) Workflow solution
  • Established framework to monitor overall (Key) Performance Indicators for key Processes
  • Strong understanding of ISA95 Framework and application
  • Strong support experience with multiple plant floor/Manufacturing Execution system
  • Authored Validation Master Plan, Test Plan, Data Migration Plan, Test scripts , URS/FRS, Validation Summary Reports
  • Systems (MES) solutions and integration with other Level 2, 3 and 4 systems
  • Strong understanding of FDA validation requirements
  • Proven Manufacturing Execution System and Data Historian skills- Certified Savigent Workflow developer
  • Experience with distributed system architectures and communication (data collectors, process control networks, and primary application servers) - AWS Certification
  • Developed Line Design for Sites as per their manufacturing process
  • Led workshops to analyze user requirements and define functional requirements for Manufacturing solutions
  • Training Super users for Manufacturing operations before Go-live
  • Extensive expertise in implementing Manufacturing Industry 4.0 solutions
  • Splunk
  • AWS
  • Savigent Workflow
  • Warehouse Mgmt- EWM
  • MES Integration,
  • PLCs
  • SQL
  • LIMS
  • MES products (APRISO etc.)
  • Supply Chain Management
  • Automation Testing
Work History
Lead Product Consultant (ERP IoT- Operations), 07/2015 - Current
Cognizant City, STATE,
  • DevOps experience supporting Digital Platform for real-time integration to multiple data sources, business applications, shop floor systems, machines, IoT devices, and people across dozens of plants.
  • Design and Deploy MES Solution, with integration to Workflow and ERP (ECC and EWM), for Global Manufacturing Firm (4 sites).
  • Completed deployment for 2 sites within 60 % of the stipulated timeline
  • Built and supported the Digital Artifact Library for real-time integration to multiple data sources, business applications, shop floor systems, machines, IoT devices, and people across dozens of plants.
  • Perform user requirement analysis for MES-ERP integration with respect to existing technical architecture, and compliance requirements.
  • Author User Stories to develop detailed design specifications that meet functional requirements.
  • Engaged in preparation of design documents for 39 interfaces between Manufacturing Execution System and ERP application.
  • Perform Solution demo for Site user review.
  • Responsible for updating weekly status reports for client.
  • Designed Workflow solutions for Manufacturing Automation systems (Palletizer, Laser Printing etc.)
  • Host Product Line Design Reviews sessions to determine Warehouse Bin structure, Workcenters, Time and Labor reporting.
  • Involved in different aspects of customized solution to ensure customized software solutions are timely delivered, while also recommending changes to ensure efficiency through technology innovations.
  • Investigate and troubleshoot workflow issues in addition to assisting superusers in their responsibilities.
  • Resolving user queries and re-enforcing standard work for Deployment site, during Hypercare support.
  • Assist Shift Supervisor in reviewing and completing Manufacturing Orders.
  • Design Labels to be used for print Handling Units, for variant configuration materials.
  • Resolve Label format issues for printing different Materials.
  • Identify errors with Bill of Material details and report them to Planning team for modification.
  • Resolve Inventory/Cycle Count issues at site along with Direct to Trailer shipping scenarios.
  • Prepare presentation and plan schedule for Super User training.
  • Enforce standard work & compliance across sites.
  • Provide Standardized library of integrations for users.
  • Full integration with Manufacturing Execution System.
  • Support Workflows authored by engineers and lean practitioners across multiple sites.
  • Gives businesses tools to optimize their value stream without creating site-specific solutions.
  • Workflow creates data on processes for value stream big data analysis.
  • Worked on designing Savigent Workflow Solutions associated with multiple Product Lines Designed, Tested and Deployed multiple Workflow Artifacts for Global Sites.
  • Perform role of Scrum Master and Business Analyst using Agile Project Methodology.
  • Design APIs / Event triggers for MES Workflows.
  • Authored Test Plan and Requirement Traceability matrix.
  • Authored Validation Plan, Updated URS, FRS Specifications for major Savigent Upgrade involving several sites.
  • Responsible for updating weekly status reports for client.
  • Ensure solutions are timely delivered while also recommending changes to ensure optimum efficiency through technological innovations.
  • Led scrum team comprising of onsite, offshore developers and testers using Agile methodology.
  • Assisted in Defect management and resolution.
  • Responsible for resolving workflow issues raised for different sites.
Business Analyst/Project Manager/Validation Specialist, 05/2008 - 07/2015
Igate Global Solutions (now Capgemini) City, STATE,
  • Create validation plan using risk- based approach.
  • Create validation report that verifies compliance to plan.
  • Review requirements specification for compliance with applicable regulatory requirements and that they are unambiguous and testable.
  • Develop and Execute Operational, Performance Qualification documents.
  • Verify that requirements can be traced through design, code, and test phases as applicable, creating Traceability Matrix.
  • Established Standardized service desk audit process to measure productivity and compliance to established process.
  • Authored test plan for Siebel release project (using risk based testing approach) for Customer Management, Finance, Install Base Management, Order.
  • Management, Product Management, Service Contract Management, Service Requests & Activities, Service Sales Quote.
  • Managed TrackWise global team (with test script writers in India, and subject matter experts in U.S. and U.K.).
  • Used Hewlett Packard (HP) Quality Center tool to implement test cycle for support project.
  • Implemented risk based testing approach for following modules - Customer Management, Finance, Install Base Management, Order Management, Product.
  • Management, Service Contract Management, Service Requests & Activities, Service Sales Quote.
  • Developed harmonized workflow process diagrams (process level diagram for Level1, Level2, Level3) for stakeholders from clinical and pharmaceutical domain (involving sites from Ireland, United States, and England).
Validation/Business Analyst Consultant, 04/2006 - 06/2008
Bearingpoint City, STATE,
  • Worked on laboratory information management system (LIMS) integration project,using common information model concept (information bus – ISA 95).
  • Developed harmonized process model to incorporate material testing services (using LIMS application) across 7 major sites.
  • Defined new processes designed to enable effective information flow between Clinical Team, Outsourcing Management Group, and Legal Team department.
  • Used focus group approach to conduct interviews with various department leaders for requirements elicitation.
  • Provided technology consultation for growing businesses, making recommendations. and upgrading existing systems.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Worked as subject matter expert in Integration projects, including requirements. analysis, milestone management and stakeholder relations.
  • For Siebel application (Version 7.7) implementation (for Class III level medical devices, delivered test schedule and advised client on efficient testing methodology.
  • Coordinated testing effort with GDC (Global Development Center) in China and developed user acceptance test specification.
  • Supported new product releases using my expertise in Test Director.
  • Performed data migration validation and infrastructure qualification for major enterprise-wide SAP implementation (involving U.S and European branches).
  • Established standard procedure to manage change control issues.
  • Executed performance qualification for SAP release.
  • Developed simplified Visio process models for Request for Proposal, Task Orders, Change Orders, Secrecy Agreements, Master Services Agreement, and Budget Grid (data input and approval).
Data Communication/Network Systems Engineer, 12/2003 - 01/2006
MakroTech City, STATE,
  • Performed Validation and Release of TrackWise 7.0 (a COTS application). involving new workflows and software releases.
  • Used understanding of GLP and GAMP regulations for electronic systems and data to write test scripts for reports. installation qualification. operational qualification and performance qualification documents.
  • Created user manuals and other related documents for TrackWise users administrators and IT support teams.
  • Authored and revised validation plan. change control plan. and risk assessment.
  • Reviewed and generated user requirement specifications (URS) and functional requirement specifications (FRS).
  • Wrote operational qualification test scripts for TrackWise admin module version 7.0
  • Planned data migration effort from legacy systems to TrackWise.
  • Involved in designing approval procedures and associated templates to be used for testing reports.
  • Performed gap analysis to evaluate standard operating procedures being used at Pharmaceuticals and other departments.
Master of Science: Electrical Engineering, Expected in 12/2002
University of South Carolina - Columbia - Columbia, SC,
Status -
Bachelor of Engineering: Electronics Technology, Expected in 03/2000
SVNIT - Surat, India,
Status -
  • Received 2 Sapphire awards for my contribution in MES ERP deployment
  • Completed MES Site Deployment and Hypercare Support phase in 3 Weeks which was less than 6 Weeks of Planned support
  • Received Bronze Award for my work in helping with the Plant Operation Data Analysis. As part of this initiative, I collaborated with multiple teams and stakeholders to explain the data requirements and extracting the data needed to present the business insight to leadership.

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Resume Overview

School Attended

  • University of South Carolina - Columbia

Job Titles Held:

  • Lead Product Consultant (ERP IoT- Operations)
  • Business Analyst/Project Manager/Validation Specialist
  • Validation/Business Analyst Consultant
  • Data Communication/Network Systems Engineer


  • Master of Science
  • Bachelor of Engineering

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