High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Technologically advanced. Results-focused professional offering 6 years of progressive leadership, sales, and customer service experience looking to bring knowledge to your company.
Led sales calls with team members to establish sales and customer retention goals. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Reorganized the sales floor to meet company demands. Achieved 100% and exceeded sales quota each month/quarter. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.
Directed the installation of improved work methods and procedures to achieve agency objectives. Developed and trained employees on HomeCare HomeBase programming. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Evaluated patient care procedural changes for effectiveness. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Cooperated with other health related agencies and organizations in community activities. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Handled and distributed all incoming and outgoing mail. Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
Successfully managed the activities of team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of the customer support teams. Developed, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Coursework in Business Administration and Management
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