Enthusiastic Clinical Pharmacy tech with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, healthcare organizations and insurance providers. with close to 10 years of retail and specialty pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.
Ability to communicate clearly and concisely, both orally and in writing
Strong background in FDA drug safety guidelines
Excellent telephone etiquette
Extensive medical terminology knowledge
Pharmaceutical storage awareness
Medication compounding expert
Counting and pouring expertise
Patient counseling expert
specialty and retail pharmacy professional
06/2014 to Current
Lead Pharmacy Tech21st Century Pharmacy － Queens, NY
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Dispensed and delivered patient medications to patients homes.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Accurately pulled medications from the shelves for replenishment Accurately recorded compounded products and prepared appropriate labels.
Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Verified patient data and billing information.
Capable of billing Compounds.
Verified accuracy and completeness of information on prescription and refill requests.
Maintained proper storage and security conditions for all drugs.
Mixed various pharmaceutical preparations according to written prescriptions.
Correctly priced and filed prescriptions after they were filled.
Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner.
Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
04/2004 to 06/2014
Store ManagerModern Chemist － Brooklyn, NY
Reduced and controlled expenses by 25% using Kinray, Anda, and McKesson
Served as mentor to junior team members.
Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems. Processed rehires, transfers, terminations, garnishments and withholdings.
Maintained annual and monthly budgets.
Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
Participated in the Patient Pharmacist Partnership program for disease state management.
Successfully assisted customers with medical issues and provided valuable healthcare counseling.
Cleaned and straightened work area.
Bagged merchandise by following standard procedures.
Unboxed new merchandise.
Updated register logs.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
stocked shelves when merchandise became low
Put away deliveries of products and priced them accordingly
Cleaned up store before closing
B.A: PsychologyLong Island University － Brooklyn, NYPsychology
Pharmacy Tech License : Pharmacy TechManhattan Institute － New York City, NY
Nazareth Regional High School － Brooklyn, NYGPA: Graduated with Honors
Clubs: Art, Music, National Honor Society, French LanguageGraduated with Honors
Clubs: Art, Music, National Honor Society, French Language
Fluent in Spanish and English
ADA, Budget, cash management, coach, Client, Clients, customer service, , financial reports, functional, inventory management, Team-building, leadership skills, Marketing, meetings deadlines, Microsoft Excel, Office, Microsoft outlook, Microsoft PowerPoint, Microsoft Project, SharePoint, Microsoft word, problem-solving skills, Procurement logs, Scheduling, staffing, supervisory