Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized Patient Service Representative with 7+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated Business Office professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Explaining Policy and Procedures
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Organized and Efficient
  • Calm and Effective Under Pressure
  • HCPCS Compliance
  • Insurance Authorizations
  • Billing Issue Resolution and Support
  • Insurance Forms Processing
  • Medical Terminology
  • Collections Management
  • Attention to Detail
Work History
Lead Patient Service Representative, 09/2018 - 03/2020
New York University Brooklyn, NY,
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Generated monthly statements to check outstanding balances.
  • Balanced deposits and credit card payments each day.
  • Used Epic to schedule appointments.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Patient Registration Specialist, 08/2017 - 08/2018
Good Shepherd Hospice Butler, MO,
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Distributed informational materials, necessary forms and hospital procedures to patients.
  • Scheduled 200+ daily appointments using computerized calendars.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Accurately inputted patient and insurance information into company's computer system using EPIC.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Secured confidential patient information from unauthorized access.
  • Collected, organized and entered patient data into medical systems.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Patient Referral Coordinator, 08/2017 - 08/2018
Think Aksarben Omaha, NE,
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Completed documentation of care, hospital actions and patient activities.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Resolved problems with communication and billing to foster seamless services.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Met with patients and families to discuss care and plan of action for future.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Encouraged patients to schedule recommended tests and procedures.
Medical Biller, 06/2015 - 04/2017
Taravista Devens, MA,
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Liaised between patients, insurance companies and billing office.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Prepared accounts with past due balances and transferred those cases to collection agency.
  • Adhered to established standards to safeguard patients' health information.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Associate of Arts: Medical Billing And Coding, Expected in 05/2015
Anoka Technical College - Anoka, MN,
  • Certified Medical Coder with AAPC

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School Attended

  • Anoka Technical College

Job Titles Held:

  • Lead Patient Service Representative
  • Patient Registration Specialist
  • Patient Referral Coordinator
  • Medical Biller


  • Associate of Arts

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