- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Educated professional with several degrees with multiple fields of specialty. I possess over 20 years of customer and operational management experience. As well over 10 years of applicable administration skills. I am a reliable, enthusiastic professional who is highly motivated and goal-oriented. I exhibit strong leadership capabilities, but also have the ability to be a team player when the situation requires. I am a problem solver with an ability to adapt to new situations quickly and efficiently, then able to apply these skills successfully in my work. I have the ability to manage multiple tasks simultaneously: balancing competing priorities and respond quickly to changes and business needs. My exceptional interpersonal skills have enabled me to integrate with my colleagues and customers and develop valuable friendships. I am computer literate and have a good knowledge and use of modern office equipment. I also have an immense ability to learn new software programs. I am an effective communicator who will inspire confidence in any employer. I possess a strong desire for continuous personal growth.
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C.H. Robinson Worldwide, Inc. – Las Vegas, NV,
Newington, CT
- Coordinated with other department managers and served as primary liaison between departments, branch, and purchasing staff; thus improving communication.
- Coached and mentored 70 associates by offering constructive feedback and taking interest in their long-term career growth.
- Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
- Conducted site reviews, safety and security audits and made recommendations to management based on findings.
- Reduced and controlled expenses by improving resource allocation.
- Communicated and enforced compliance with state and local laws while emphasizing company policies, initiatives, directives, standards of professionalism and safety.
- Assisted associates with technical issues via email, live chat and telephone.
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Bickford Senior Living – Crystal Lake, IL,
- Produced commercial quotations, which included: knowledge of product configuration, proper product selection, cross referencing of products, price negotiation, and contract preparation and submission.
- Increased sales GP by 3-5%, depending on territory.
- Initiated new and cultivated existing vendor relations.
- Decreased quotations turn time from 1-2 weeks to 1-2 days.
- Managed and responsible for over 1000 projects within the Commercial Sales division, many geared toward gaining new business.
- Produced and presented periodic reports related to project status, future opportunities, and client issues.
- Implementation of new processes and procedures for new and existing projects.
- Utilized my business knowledge and expertise to establish a rapport and develop new business opportunities in the California & Nevada regions.
- Served as client manager to implement customer care solutions Defined, initiated, assigned, and scheduled projects, while working to ensure the ultimate success and acceptance of the projects, through proper inventory management.
- Coached, mentored, and lead personnel within a team environment.
Ferguson Enterprises – City, STATE,
- Provided business expertise, which aided in the business development for customer base.
- Increased sales in territory by over $2.5M within 1-year period.
- Assisted customer base in marketing, training & budgeting.
- Fostered client & vendor relations by educating them about services and solutions.
- Provided training for customers & employees on products & services.
- Integrated company initiatives to drive profit dollars.
- Responsible for accounts receivable, collections, and accounts payable.
- Proctored North American Technical Excellence & Environmental Protection Agency exams.
- Covered 50-60 accounts in San Diego & Riverside Counties consisting of private & commercial customers.
Ferguson Enterprises – City, STATE,
- Ensured customer satisfaction and address and resolve customer complaints in a timely basis.
- Developed and implemented a promotional calendar.
- Continued development of customer & vendor relations.
- Conducted product training for customer & employee base.
- Integrated company initiatives to drive profit dollars.
- Responsible for accounts receivable, collections, accounts payable.
- Entered quotes, orders, cash sales, requested credit, and filed freight claims.
- Monitored inventory, ensured warehouse was properly stocked, and advised staff of inventory shortages.
- Awarded employee of the month.
- Familiar with warehouse operations.
- Received incoming material, verified delivery, and noted damage or shortage.
- Pulled orders for pickup or delivery and loaded orders for shipment or delivery.
- Kept warehouse organized.
- Conducted inventories.
- Nominated by peers to be next CEO of Ferguson.
University of San Diego - San Diego, CA
Supply Chain Management Marketing American History European History
accounts payable, accounts receivable, budgeting, business development, contract preparation, credit, resolve customer complaints, customer satisfaction, customer care, delivery, inventory management, marketing, negotiation, personnel, processes, profit, rapport, Sales, vendor relations
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School Attended
- University of San Diego
Job Titles Held:
- Lead Operations Coordinator
- Commercial Sales Project Manager
- Territory / Account Manager
Degrees
- Bachelors of Business Administration & Bachelors of Arts
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