System Engineering/Network Operations Lead with over 15 years of experience managing and maintaining Enterprise-Level, multi-platform environments. Develops enhanced systems from existing resources with primary focus on customer experience and site availability. Defines and documents support standards, policies and procedures and analyze system architectures to identify opportunities for improved use of existing technologies. Broad background in operations, project management, root cause analysis, incident and change management. Enthusiastic team player dedicated to continuous process and product improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. Unsurpassed attention to detail and work ethic, continually focusing on the user and customer experience.
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