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Lead Mobile Expert Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Polished Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work. Looking to join an organization with a focus in research, customer satisfaction, and identifies opportunities of career development.

Skills
  • Technology knowledge
  • Clerical support
  • Project Planning
  • Interpersonal and written communication
  • Proficient in Microsoft Word, Photoshop, and Lightroom
  • Organizational skills
  • Communication
  • Friendly, positive attitude
  • Relationship building
  • Conflict resolution
  • Planning
Experience
11/2021 to Current Sales Representative Chenega Mios | Luke Air Force Base, AZ,
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Wrote policies, finalized documents and filed paperwork.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
05/2017 to 11/2021 Lead Mobile Expert Improbable | San Francisco, CA,
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Provided customers with service options based on current plan found in customer database.
  • Educated customers about policies, contracts and payment amounts.
  • Escalated plan and carrier complaints to appropriate employees.
  • Met or exceeded sales targets developed with managers, averaging 70 activated accounts monthly.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions
  • Implemented company guiding principles to interact with co-workers, building friendly and productive team environment without conflict.
  • Established and updated accounts for business and personal use.
05/2015 to 05/2017 Operations Assistant Charles Schwab Corporation | Los Angeles, CA,
  • Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
  • Planned routine operations and special projects under direction of operations manager.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning.
  • Coordinated and assembled materials used to produce proposals and presentations and conducted research to support team initiatives.
  • Maintained office safety by screening visitors and updating logs.
12/2015 to 05/2016 Digital Marketing Assistant Dr. Krakow, Dermatologist | City, STATE,
  • Developed improved digital content for website and social media platforms.
  • Posted and monitored content on social media channels daily, including Facebook and Twitter.
  • Developed social media initiatives and created daily content on Facebook, Twitter, Instagram and emerging social platforms to engage current fans and acquire new ones.
  • Managed and developed new content for company website, app and social media platforms.
  • Spearheaded social media initiatives and created digital content for Facebook, Twitter and Instagram.
  • Cultivated and maintained library of digital assets such as photos and videos.
07/2014 to 09/2015 Administrative Assistant Company Name | City, State,
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Processed financial documents.
  • Maintained physical and electronic filing systems to maintain organizational efficiency.
  • Maintained appointment and event calendars department heads.
Education and Training
Expected in 06/2018 Associate of Arts | Marketing Research&Photography Gwinnett Technical College, Lawrenceville, GA GPA:
Accomplishments
  • Led team to achieve monthly sales quotas, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Top 10 district award winner in quarterly sales for four consecutive years.
  • Awarded Dean's List in Gwinnett Technical College for two years.

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Gwinnett Technical College
Job Titles Held:
  • Sales Representative
  • Lead Mobile Expert
  • Operations Assistant
  • Digital Marketing Assistant
  • Administrative Assistant
Degrees
  • Associate of Arts