lead management analyst resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Proactive [Job Title] offering [Number] years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.

  • Microsoft Office Suite (Access, Excel, Outlook, Publisher, Word), Adobe Acrobat X Pro.
  • Programming Languages: C#, Java, HTML, CSS, JavaScript, Visual Basic.
  • Operating Systems: Windows, Mac OS
  • Hardware: Wireless Routers, Printers, Power Supplies, Keyboards, Monitors
  • IDEs, Tools & Utilities: Visual Studio.NET, Dreamweaver, Oracle SQL.
  • Basic Networking: TCP/IP, VPN.
  • Government Systems: Electronic Code of Federal Regulation, ROCIS. FDMS
  • NET, Mail
  • Adobe Acrobat, Microsoft Office Suite
  • Analyst, Office
  • Agency, Outlook
  • Basic, Publisher
  • Billing, Windows
  • Budget, Word
  • Hardware, Monitors
  • Conferences, Negotiation
  • Consultant, Networking
  • Contracts, Operating Systems
  • CSS, Oracle SQL
  • Customer Satisfaction, Organizing
  • Customer service, Payroll
  • Database, Policies
  • Dreamweaver, Power Supplies
  • Senior management, Pricing
  • Filling, Printers
  • Forms, Processes
  • General Manager, Programming
  • Government, Quality
  • HTML, Research
  • Human Resources, Routers
  • Java, Sales
  • JavaScript, Scheduling
  • Law, Spreadsheet
  • Letters, Tax
  • Notes, TCP/IP
  • Mac OS, Utilities
  • Meetings, Visual Basic
  • Access, Visual Studio
  • C#, VPN
  • Excel
  • MS Office
  • Organizational skills
  • Critical thinking
  • Communication
  • Reliable and trustworthy
  • Training & Development
  • Friendly, positive attitude
Education and Training
DeVry University’s Keller Graduate School of Management Arlington, VA Expected in 2014 Master of Science : Project Management - GPA : Graduated magna cum laude, GPA: 3.72
DeVry University’s Keller Graduate School of Management Bethesda, MD Expected in 2010 Master of Science : Information Systems Management - GPA : Graduated magna cum laude, GPA: 3.73
DeVry University Arlington, VA Expected in 2007 Bachelor of Science : Computer Information Systems - GPA : cum laude, GPA: 3.63
Department Of Veterans Affairs - Lead Management Analyst
Gorham, NH, 09/2008 - Current

Management Analyst in the Office of the Deputy Commissioner for Legislation and Congressional Affairs under Office of Regulations and Reports Clearance(RC). I serve as a liaison between SSA and Office of Management and Budget (OMB) for agency’s Paperwork Reduction Act (PRA). I maintain workloads, manage all Information Collection clearance packages and three-year approval cycle of all forms, documents, and Internet-based forms in a highly regulated, time-sensitive environment, prior to public dissemination. As a Management Analyst, I am also responsible for the following:

  • Serves as a consultant to management and team members on workloads and procedures by overseeing specifically assigned complex or highly visible projects, and completing by deadline.
  • Plans, organizes and administers initiatives involving new legislation and/or regulations by keeping abreast of management trends or other matters that impact (RC) operations and policies.
  • Recommends contract modifications by reviewing all new and renewal contracts for consistency in specifications and customer requirements.
  • Lead analyst responsible for reviewing and submitting the Agency’s Generic/Customer Satisfaction approval process, which includes: quantitative (statical results), or qualities (impression and conclusions, no statical analysis} surveys.
  • Oversees and evaluates the team’s software program activities. Meets with staff, vendors, contractors and programmers to discuss updates. Reports problems with existing software programs to management.
  • Prepares fact sheets, background papers, briefing material, recommendations and decision papers on complex and technical issues to be presented to higher level management on a recurring basis.
  • Initiates, conducts and attends conferences, meetings, etc., involving complex, high profile initiatives and workload issues. Provides reports and briefings to upper management and proactively follows up on RC-related action items and responsibilities.
  • Conducts studies to analyze and evaluate workload processes and other activities to ensure utmost efficiency and productivity.
  • Performs research and analysis necessary to recommend to management and team members where specific areas of improvement can be made that will significantly improve the level of service they are providing, not only to the Agency, but to vendors and other agencies as well.
  • Reviews and approves the substance of reports, decisions, case documents, contracts or other action documents to ensure they accurately reflect the policies and positions of the organization and the views of the Agency.
Texas Tech University - Coordinator
Tulia, TX, 12/2004 - 09/2008
  • As a Coordinator for Verizon Wireless, I was responsible for the following tasks:.
  • Clarified explained contractual agreement to customer ensuring they understood the rate plan, discounts, and eligibility.
  • Conducted price plan analysis to ensure the customer has the best plan for the needs of their company.
  • Analyzed current customer’s numbers and reviewed request for transferring their numbers to Verizon.
  • Ensured we had all the necessary information needed to successfully transfer mobile numbers.
  • Direct negotiation and day-to-day management of corporate accounts.
  • Provided support to the sales channel, Process Assumption of Liability request, Maintain billing records and interface with other internal departments.
  • Reviewed orders processed by other coordinators, and performed quality checks.
  • Ensured customer received correct equipment pricing, rate plan, and discounts, as indicated on their contract.
  • Tracked all orders that I performed quality review on, updated, and noted accounts of review, and submitted final detail results to the supervisors.
  • Performed daily maintenance on productivity tracking spreadsheet, customer accounts, and quality database.
  • Met or exceed statistical goals in areas such as: productivity, quality, and remarking accounts.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
Us Government Other Agencies And Independent Organizations - Office Assistant
Billings, MT, 08/2003 - 12/2004
  • As an Office Assistant at Nixon Uniform Services, I was responsible for the following tasks:.
  • Maintained office services by organizing office operations and procedures; prepared payroll; controlled correspondences, designed filling systems; and reviewed and approved supply requisitions.
  • Met with senior management to go over their weekly schedules, and updated schedules in outlook.
  • Ensured schedules were up to date prevented someone from scheduling meeting if the person was out.
  • Ensured we were adhering to tax forms, and labor law regulations, by ensuring all employees’ files were accurate and current.
  • I ensured active employee files were separate from inactive files.
  • Assisted Human Resources with posting job opportunity announcements, arrangement of interviews, and prepared offer letters.
  • Assisted in preparing plant operation instructions and manuals for managers and employees.
  • Contacted customers to get feedback on our customer service, and provided reults the service department managers.
  • Reviewed, sorted, and distributed mail to managers and employees.
  • Also was responsible for sending out mail for other departments.
  • Met with General Manager to organize staff meetings, sent invites to attendees, set up office for meeting, and took meeting notes.
  • I assisted Human Resources with the coordination of office celebrations.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

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Resume Overview

School Attended

  • DeVry University’s Keller Graduate School of Management
  • DeVry University’s Keller Graduate School of Management
  • DeVry University

Job Titles Held:

  • Lead Management Analyst
  • Coordinator
  • Office Assistant


  • Master of Science
  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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