Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Strong organizational skills
Active listening skills
Energetic work attitude
Top sales performer
Adaptive team player
Established track record of exceptional sales results
Excellent communication skills
Effective Retail Sales Manager
While at Tune-up Masters, I was promoted to Regional/Area Manager after 2 years in the Store Manager position. I was also one of four managers company wide to set a single day sales record. Increased year-over-year sales by 10-15%. I aided in the design of new signage four 6 of Houston's 16 locations. In addition, I was awarded “Top Sales Manager of the Month” as well as "Top Sales Manager of the Year".
Lead Key-Holder08/2014 to CurrentSwatch Group-USAHouston, TX
Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store.
Mentored, coached and trained 6 team members holding each team member accountable for achieving brand and performance goals.
Organized weekly sales reports for the sales department to track product success resulting in high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals by exceeding personal sales goals for 4 quarters in a row.
Only employee in Galleria store history to achieve 100+ on secret shop
Sr. Territory Attendant01/2007 to 05/2014Patien Support ServicesHouston, TX
Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Help develop and maintain new relationships with healthcare industry professionals in Long-Term Care, Home Care and Hospice, with primary focus on MD Anderson referrals and Preferred Care facilities.
Maintain quality customer relationships with existing referrals within the healthcare industry while helping develop new business and generate sales.
Trained patients on how to properly operate their medical equipment. Responsible for the orientation of new clients or patients, which are home or facilities based.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Evaluated and reported the current equipment inventory to appropriate sources as I was in charge of warehouse inventory with good working knowledge of industry products, including but not limited to Kangaroo E-Pumps, Compat Pumps, and Zvex Pumps.
Store Manager01/2005 to 01/2007Break CheckHouston, TX
Managed day to day store operations which include daily financial transactions and dealing directly with customer needs to ensure exemplary customer service to meet or exceed store goals. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Was responsible for staffing of store technicians and training of new employees. Trained new employees on company customer service policies and service level standards.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Received and processed cash and credit payments for in-store purchases.
Area Manager01/2003 to 01/2004Tune-up MastersHouston, TX
Ensured profitable operations of stores within an area in accordance with Tune Up Masters' policy and procedures, while providing quality work and customer satisfaction.
Maintained communication and coordination of store goals and objectives and monitoring of store performance. Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base.
Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.
Was responsible for the training and development of store managers and interface between store operations and corporate office department. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
Regional Manager01/2000 to 01/2003Tune-up MastersHouston, TX
Managed the day-to-day tactical and long-term strategic activities within the business. Oversaw store operations communicating closely with customers, employees and other individuals to answer questions and explain information.
Trained and coached Store Managers in the most efficient methods to operate stores motivate employees and promote teamwork to increase sales and profitability.
Developed company's first scripted sales pitch which resulted in over a 15% increase in sales.
Interfaced with all departments including Inventory, Human Resources, marketing, Accounting, Banking, customer Service, Payroll and Training to insure compliance with all policies and procedures while maintaining efficient store operations.
1999University of Houston
1990Sophomore - Texas Southern University
1988Freshman - University of Texas @ Austin
Graduate1987James Madison Sr. High School
Accounting, Banking, clients, customer satisfaction, customer Service, financial, focus, Home Care, Hospice, Human Resources, Inventory, Long-Term Care, marketing, office, Payroll, policies, quality, sales, staffing, teamwork