IT professional with a 20+ year background in system administration, hardware and software troubleshooting and network management.
Seeking a stable, long term IT Network/Security Engineer/Analyst and/or overall IT Support Specialist position within an organization having a growing, exciting, dynamic and progressive business and technological environment.
Possess in depth and broad technical knowledge in nearly all aspects of Information Technology. Adapt well to change and am eager to broaden all technical knowledge.
Excellent communication skills - both written & verbal. Motivated and enthusiastic person who enjoys taking pride in a job well done.
Extremely easy to get along with, & always open to new ideas.
Very strong believer in teamwork and that communication is key.
Responsibilities include all aspects of company's client network & IT infrastructure design, implementation, security, and support/troubleshooting. The primary focus in this position is currently on the expansion of the IT support side of the business.
This company is providing over 30 IA, NE, and SD organizations IT support and has over 2000 and growing Kyocera multi-function machines deployed into both environments where we are providing IT support and where Kyocera device only support is provided.
In this role, consistently
being involved as a supervisor/director, as well as providing hands on
hardware/software/network/security etc. support has been critical to the
success of the business.
Responsibilities encompass all Network & IT infrastructure management, design, implementation, security and support for the City of South Sioux City. This includes fiber optic/ethernet wired and wireless a-b-g-n-ac and city wide wireless Tropos mesh network(MPLS), Microsoft server 2008-2012 environment(VM and standalone), as well as all daily break/fix issues on desktops, mobile devices, and peripheral support etc.
I work directly with the current Director of IT for the City of South Sioux City, so we essentially share(d) duties of the IT Director position on a very regular basis.
In addition, my responsibilities include ensuring that all aspects of IT related to county, state, and federal network connectivity(multiple internet gateways(Fortigate firewalls and Cisco devices), functioned as designed while addressing all necessary changes and troubleshooting related issues.
My responsibilities also include support and maintenance on the various security camera's and their supporting systems(Avigilon, Vicon), Law Enforcement Center communications, as well as ensuring the integrity, functionality, and security of the City's DSX door lock systems on the network.
Responsible for design, implementation, and advanced troubleshooting of company proprietary and third party hardware and software on both wired & wireless servers, desktops, laptops, as well as other mobile devices(tablets, phones, other tethered devices.
Performed remote management of these devices via Dameware, RDP, Teamviewer, VNC, LogMeIn etc. IT Service Management software used for Change/Incident documentation was BMC's Remedy system.
Provided support for user data migration, manually and through various automated migration methods(Microsoft SCCM - System Center Configuration Manager), as well as troubleshooting of client/server hardware/software, networking, and security related issues.
Consistently utilized effective communications skills to explain complex technical processes and concepts to a large number of non-technical staff in a manner that could be easily understood.
Supervisory duties included ensuring changes to remote machines/devices were completed satisfactorily by Level I & II technicians inside and outside of the company's Arkansas headquarters.
All work in this position was primarily in support of Windows XP to Windows 7 migration project involving 20,000+ users internationally.
**Additonal work history prior to 1998 available upon request**
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