Lead It Business Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Define one common language for business processing tools Helps teams communicate their perspectives, resolve issues, and come to quick agreements across the business Self-motivated team player with excellent interpersonal, presentation, and communication skills Cross-functional team player: marketing, business unit, IT, research and development, legal and finance Assist with balancing product lines and determining overall business strategy Critical attention to detail for entering, verifying, comparing data and accuracy of work Strong business analysis skills and thorough understanding of the software development life cycle Highly organized and capable of successfully advancing multiple projects at the same time Motivated self-starter who achieves quality results and requires minimal supervision Document and design of process workflows Development of data flow diagrams and charts
  • Software JD Edwards World/E1, BuildPro, Insight Reporting/Hubble, Oracle Sales Cloud (CRM)
  • Methodology SDLC, Waterfall, RUP, Scrum, Agile
  • Tools Microsoft Visual Studio 2008, MS Suite (Word, Excel, Visio, PowerPoint), Crystal Reports, SQL, Reports Now
  • Platforms Windows Vista/XP/NT/2000, IBM, AS/400
  • Agile, Requirement
  • Analytical skills, RUP
  • Application Development, Sales
  • AS/400, Scheduling
  • Business Analyst, SDLC
  • Business Analysis, Scripts
  • Bi, SQL
  • Business processes, User training
  • Business process, Visio
  • Business writing, Vista
  • Charts, Microsoft Visual Studio
  • CITRIX, Workflow
  • CRM, Workshops
  • Crystal Reports
  • Customer service
  • Designing
  • Documentation
  • Functional
  • UX
  • IBM
  • JD Edwards
  • JDE
  • Logic
  • Mainframe
  • Excel
  • PowerPoint
  • Windows
  • 2000
  • NT
  • Word
  • Oracle
  • Personnel
  • Processes
  • QA
  • Recording
  • Reporting
Work History
07/2019 to 06/2021
Lead IT Business Analyst Citigroup Inc. Brookfield, WI,
  • Partner with operational leaders and subject matter experts to develop and provide continuous training on Hyphen BuildPro and Tableau reporting tools; Share best practice insights on how to review and analyze reports and tools to evaluate and improve operational performance.
  • Successfully implemented BuildPro Construction to 11 divisions nationwide; BuildPro Warranty for 14 divisions.
  • Facilitating Joint Application Development (JAD) sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshop, site visits, and surveys.
  • Developed training documentation based on necessity.
  • Collected quarterly BuildPro audit documentation for internal and external auditors to be SOX compliant.
  • Facilitate and participate in business system development and updates – help determine critical business requirements and work with development team to translate these into simple, smart system solutions.
  • Maintain bi-weekly status calls with construction to address enhancements or training requests.
  • Construct workflow charts and diagrams, studying system capabilities, writing specifications.
  • Conduct requirement gathering workshops to truly understand business requests.
  • Trained Jr Business Analyst on correct methods of SDLC; how to understand SDLC.
  • Regular contact with all Division Field Offices and Sales Offices with good communication and customer service.
  • Provide end-user software application support and training for employee’s onsite and remotely for BuildPro and existing applications.
  • Routinely managed software updates within BuildPro and created documentation to present to business users.
02/2019 to 07/2019
District Attorney Ibm Corporation Sacramento, CA,
12/2013 to 02/2019
Business Systems Analyst The Southern Company Columbia, AL,
  • Documenting business flows and processes to formulate the business requirements for SOX compliance.
  • Extensive experience with JDE World with the development, implementation and integration strategies within a team-oriented environment, utilizing quantitative and qualitative analytical skills.
  • Facilitated Joint Application Development (JAD) sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshop, site visits, and surveys.
  • Creating JDE user training manuals and user guides as artifacts of documentation for onboarding process.
  • Making continuous improvements to business processes with recommendation for software integration and development.
  • Successfully integrated 6 divisions with construction scheduling application (BuildPro) with Hyphen Solutions.
  • Provide use case scripts for user acceptance testing for software changes and new software applications deployment.
  • Excellent Business writing skills in writing project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications.
  • Utilizing CITRIX GoTo Assist for user software collaboration and as a support tool.
  • Facilitated agile methodologies for larger projects to successfully deploy 6 divisions with Oracle Sales Cloud.
  • Assisting Sr.
  • BSAs with reports writing using WorldWriter, DreamWriter and Insight Reporting.
08/2012 to 12/2013
Business Analyst QBE City, STATE,
  • Consult with functional unit management and personnel to identify, analyze, define, and document business requirements related to the new systems, or changed to existing systems.
  • Perform gap analysis and application assessment to identify potential system development and/or modification needs.
  • Review and analyze legislation, regulations, policy procedures, data audit, reports/logs to define business process and application problems.
  • Created application wireframes based on requirements gathered and lead review sessions with various groups of attorneys and heads of courts in 5 branch courts to determine what would set attorneys up for success in their proceedings.
  • Designed application UI and UX flows based on gathered requirements and reviewed them with stakeholders, Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both the business unit and technical unit.
  • Created test plans and conduct QA in test environments while conducting user acceptance testing with the outcome of an approval.
  • Managed the development/modification of systems while focusing on web-based and mainframe applications.
  • Posted production release monitoring.
  • Work responsibilities primarily involved understanding the business logic, designing requirements, communicating to the developers and business unit, generating documents, creating various diagrams such as state and sequence diagrams as part of the project.
Expected in
Bachelor of Science: Business Administration Emphasis- Management Information Systems
  • In process: Business Analysis certification, completion Winter 2022
  • University of California, Irvine

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Job Titles Held:
  • Lead IT Business Analyst
  • District Attorney
  • Business Systems Analyst
  • Business Analyst
  • Bachelor of Science

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