Efficient, organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Prior work in busy hotels and fine-dining restaurants with over 10 years in FOH operations.
Employee of the Year
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Answer questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages, inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Supervise other waitstaff. Checked in deliveries and signed off on products received.
Promptly served all food courses and alcoholic beverages to guests. Consistently adhered to quality expectations and standards. Correctly calculated charges, issued bills and collected payments. Completed opening and closing checklists according to set standards. Prepared buffet for breakfast, lunch, and brunch service.
Take orders over phone for in room dining. Deliver orders accurately in a timely manner. Perform daily side duties and floor sweeps. Call back guest to ensure good dining experience.
Answered questions about menu selections and made recommendations when requested. Promptly served all food courses and alcoholic beverages to guests. Delivered exceptional, friendly and fast service. Maximized table turns and rotated seating for maximum guest satisfaction.
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