Position oriented towards productivity and growth, ready to apply my organizational skills and knowledge of office
practices. Call center representative versed in customer support in high call volume environments with outstanding
computer skills and telephone etiquette.
well organized and quick to learn
performs well in high stress atmosphere
BreakThru Beverage FloridaNovember 2016 to CurrentLead Dispatcher Miramar, FL
Interact and maintain a close rapport with management regarding day to day operations.
Monitor and supervise F.D.O.T. hours to ensure all drivers are in compliance
Oversee truck deliveries in areas ranging from Sebastian, FL thru Key West, FL
Interact with sales department and customer service to accurate estimated time of arrival
Car Freight IncApril 2016 to November 2016Coral Springs, FL
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Coded and entered invoices each day into the in-house accounting software.
Created daily and weekly cash reports for accounting management.
Consolidated CreditOctober 2014 to March 2016Sunrise, FL
Defused volatile customer situations calmly and courteously.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Effectively managed a high-volume of inbound and outbound customer calls.
Chili'sSeptember 2012 to February 2014Hostess Aventura, FL
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Education and Training
Broward CollegeAssociate of Arts: PsychologyHollywood, FL
South Broward High School2012High School DiplomaHollywood, FL