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Southland Transit Inc. - Lead Dispatcher Resume Example

Resume Score: 80%

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LEAD DISPATCHER
Professional Summary
Skills
Work History
Lead Dispatcher, 06/2005 to 07/2008
Southland Transit Inc. – El Monte, CA
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Dispatch Clerk, 03/2004 to 07/2004
G.I. Trucking – La Mirada, CA
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
Cash Office Clerk/ Manager On Duty, 10/1999 to 08/2003
Staples – La Mirada, CA
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Composed effective accounting reports summarizing accounts payable data.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Created daily and weekly cash reports for accounting management.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
Dispatch Clerk, 07/2000 to 11/2000
GI Trucking – La Mirada, CA
Education
General Education, Current
East Los Angeles College - Monterey Park, CA
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Resume Overview

Companies Worked For:

  • Southland Transit Inc.
  • G.I. Trucking
  • Staples
  • GI Trucking

School Attended

  • East Los Angeles College

Job Titles Held:

  • Lead Dispatcher
  • Dispatch Clerk
  • Cash Office Clerk/ Manager On Duty

Degrees

  • General Education , Current

Where can I find a Southland Transit Inc. Lead Dispatcher resume example in Montebello, California ?

This is an actual resume example of a Lead Dispatcher who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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