lead contact representative resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly-motivated , Personable and dedicated Customer Service Representative with extensive experience in Customer Relations industry and desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Call Documentation
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Customer Service
  • Understanding Customer Needs
  • MS Office
  • 58 Wpm Typing Speed
  • Multitasking and Prioritization
  • LiveChat Messaging
  • Remote Office Availability
  • Account Updating
  • Account Management
  • Call Center Operations
  • Invoice Preparation and Processing
  • Credit Card Payment Processing
  • Positive and Professional
  • Creative Problem Solving
  • Travel Planning
  • Appointment Scheduling
  • Active Listening
  • Researching
  • Technologically Savvy
07/2022 to 03/2023 Lead Contact Representative Department Of Defense | Savannah, GA,
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Resolved customer complaints or answered customers' questions
  • Utilized MS Office and Excel to analyze data and create spreadsheets
  • Copied and faxed important information for customer records
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.
07/2020 to 07/2022 Receptionist Allied Universal Security | Lexington, NC,
  • Scheduled appointments and maintained and updated appointment calendars.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
05/2019 to 07/2020 Patient Support Specialist Hca | Norcross, ,
  • Reviewed patient data and researched to fill in missing insurance and physician information
  • Handled incoming phone calls and scheduled appointments
  • Documented customer information and activity in customer database.
  • Answered multi-line phone system and accurately routed calls to correct individuals.
  • Carried messages or documents between departments.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
06/2017 to 06/2019 Cosmetic Beauty Advisor Ulta | City, STATE,
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Described merchandise and explained use, operation and care.
Education and Training
Expected in 06/2015 to to High School Diploma | Midlothian High School, , Midlothian, TX GPA:
  • 2011-2015 - Honor Roll
  • Participated in Child Development, 2013-2015
  • AVID Member, 2011
Expected in to to | Texas A&M University, Corpus Christi Corpus Christi, TX GPA:
  • Attended 2015-2016
Native/ Bilingual
  • Consistently maintained high customer satisfaction ratings.
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Midlothian High School
  • Texas A&M University

Job Titles Held:

  • Lead Contact Representative
  • Receptionist
  • Patient Support Specialist
  • Cosmetic Beauty Advisor


  • High School Diploma
  • Some College (No Degree)

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